Epic Support Specialist - Part Time

Job Title: Epic Support Specialist 

Department: Quality  

Reports To: Quality Director  

FLSA Status: Non-Exempt  

Summary:  

The Epic Support Specialist contributes to our mission by serving as a resource in improving and promoting the understanding, integration and application of information technology directly related to our electronic health record (EHR).  This is accomplished by staffing our Epic Support System, providing orientation/training, and evaluating workflows and processes to improve efficient and effective use of our Epic EHR.    

Essential Duties and Responsibilities:  

• Provide end-user support for Epic, including coaching, workflows and at-the-elbow support for all departments.    

• Support EHR new hire orientation and follow up training.  

• Develop and maintain EHR documentation including current workflows, standardization projects, user manuals, procedures and troubleshooting guidelines.   

• Support the implementation of EHR upgrades, optimizations, and new systems, ensuring smooth transitions with minimal disruption to clinical operations.  

• Act as a liaison between IT teams and end-users to translate clinical needs into technical solutions.  

• Collaborate with clinical and operational staff to assess and refine workflows, ensuring they align with best practices and organizational goals.  

• Contribute to Quality Department special projects.    

Qualifications:  

• High School Graduate or GED Equivalent.   

• At least one year of work experience with troubleshooting, teaching, or implementation of E.H.R. strongly preferred 

• Experience with Epic Ambulatory E.H.R strongly preferred 

• Intermediate to advanced skills with all Microsoft Office 365 products 

• Experience with training adult learners preferred 

• Proficient knowledge of medical terminology 

• Exceptional customer service and interpersonal skills, willingness to both teach and learn in a collaborative environment  

• Strong critical thinking, sound judgement, problem-solving skills, and attention to detail   

• Proactive mindset, takes initiative, and embraces challenges  

Physical Demands:   

• Utilize computers in the collection, management, and reporting of patient records  

• This position will work in a variety of settings, requiring frequent standing and walking  

• Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum 20 pounds without assistance   

Work Environment:  

• This position will work in an office setting or with at-the-elbow support for staff at any of our locations.  

• Ability to work with a diverse, sometimes difficult and demanding patient population  

• Normal overtime/extended work hours in line with staffing needs for both departments  

Benefits:  

• Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.  

Equal Opportunity Employer:  

• North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.  

Salary : $21 - $28