Medical Assistant - MA-C or MA-R

North Olympic Healthcare Network (NOHN) 

Job Title: Medical Assistant – Registered or Certified 
Department: Clinical Support 
Reports To: Clinical Support Manager 
FLSA Status: Non-Exempt 

Summary: 

The Medical Assistant – Registered or Certified (MA-R/MA-C) works in partnership with providers and the care team to support safe, efficient, and patient-centered care across the lifespan. This position provides clinical and administrative support across a varied schedule, including preventive care, follow-up and acute visits, immunizations, laboratory testing, procedures, and care coordination. 

Essential Duties and Responsibilities: 

Achieve Results 

• Support safe and efficient patient care through timely clinical and administrative support. 

• Provide compassionate, respectful, and age-appropriate care to patients and their families or caregivers. 

• Maintain accurate, timely patient records in accordance with HIPAA, regulatory requirements, and NOHN policies. 

• Support patient flow and provider readiness in a high-volume clinical environment. 

Operational Excellence 

• Perform clinical and administrative duties in accordance with regulatory standards, applicable Medical Assistant scope of practice, and NOHN policies and procedures. 

• Anticipate the clinical and operational needs of providers and patient schedules, including equipment, supplies, screenings, immunizations, laboratory testing, and procedure preparation. 

• Complete and document required pre-visit, visit, and post-visit activities in the electronic health record. 

Relationships 

• Provide individualized care that recognizes the physical, developmental, psychosocial, educational, cultural, and safety needs of patients. 

• Communicate effectively and respectfully with patients, families, and caregivers across all ages and stages of care. 

• Maintain collaborative relationships with providers and other members of the care team. 

Stewardship and Professionalism 

• Uphold the values and mission of NOHN while maintaining patient confidentiality and professional boundaries. 

• Follow NOHN policies, clinical protocols, and regulatory requirements. 

• Maintain required Medical Assistant credential and complete assigned education, competencies, and training. 

Primary Tasks and Duties: 

• Prepare patients for clinical examinations and visits and obtain and accurately document vital signs, measurements, and other required patient information. 

• Perform screenings and assessments as ordered or established by protocol, including preventive and developmental screenings. 

• Review immunization histories and prepare, administer, and document vaccines, medications, and treatments as ordered and within applicable scope of practice. 

• Perform authorized point-of-care and CLIA-waived laboratory testing. 

• Assist providers with examinations and procedures, anticipating workflow, equipment, and supply needs. 

• Provide communication and support to patients, families, and caregivers throughout care. 

• Complete post-visit activities, including documentation, patient instructions, orders, referrals, scheduling, and follow-up. 

• Pend prescriptions, laboratory testing, imaging, referrals, and other orders; process refill requests; and sign orders when authorized and appropriate. 

• Screen and document patient or caregiver telephone and electronic communications and route or respond according to established protocols and provider direction. 

• Maintain exam rooms, equipment, instruments, medications, vaccines, emergency supplies, and clinical supplies according to established procedures. 

• Recognize and promptly communicate abnormal findings, changes in patient condition, and safety concerns requiring further assessment. 

• Reinforce provider instructions and approved patient and caregiver education. 

• Train and mentor Medical Assistant staff and contribute to workflow and training improvements as assigned. 

• Perform other duties within applicable Medical Assistant scope of practice as assigned. 

Essential Functions: 

• Maintain accurate clinical and administrative documentation and effectively use the electronic health record and clinical equipment. 

• Work effectively in a fast-paced environment while organizing and prioritizing changing clinical and administrative needs. 

• Effectively organize and prioritize multiple responsibilities while maintaining attention to patient safety and quality. 

• Communicate effectively with patients, families, caregivers, providers, and members of the care team. 

• Provide compassionate and professional care to a diverse patient population, including patients and families experiencing challenging or complex circumstances. 

Qualifications: 

• Education: High school diploma or equivalent required. Current Medical Assistant-Registered (MA-R) or Medical Assistant-Certified (MA-C) credential in good standing with the Washington State Department of Health required.  

• Experience: One to two years of Medical Assistant experience preferred. 

• Skills: 

• Knowledge of or ability to learn clinical workflows, including preventive care, immunizations, age-appropriate vital signs and measurements, screenings, point-of-care testing, and procedures. 

• Strong communication, organization, time-management, critical-thinking, and problem-solving skills. 

• Ability to anticipate patient and provider needs and reprioritize in a high-volume clinical environment. 

• Ability to work independently and collaboratively as part of a care team. 

• Ability to manage difficult or emotionally charged situations professionally and compassionately. 

• Proficiency with electronic health record systems; Epic experience preferred. 

• Working knowledge of Microsoft applications or willingness to learn. 

• Language: Effective verbal and written communication skills. Must be able to speak and read English at a level necessary to safely perform the essential functions of the position. 

Physical Demands: 

• Ability to stand, walk, stoop, bend, reach, push, pull, and lift up to 50 pounds without assistance. 

• Ability to perform clinical duties requiring fine motor skills and manual dexterity. 

• Ability to safely assist with positioning, measuring, and supporting patients of varying ages, sizes, and mobility needs. 

Work Environment: 

• Fast-paced outpatient community health center serving a diverse patient population across the lifespan. 

• Regular interaction with patients of all ages, families, caregivers, providers, and healthcare staff. 

• Potential occupational exposure to infectious diseases, blood, body fluids, sharps, medications, and other hazards associated with an outpatient clinical setting. 

• Noise levels are generally moderate and may include multiple simultaneous conversations, clinical equipment, children or infants, and other activity typical of an outpatient healthcare environment. 

Benefits: 

Medical, vision, and dental coverage; 4% employer 401(k) contribution; $50 monthly employer contribution to a Health Reimbursement Account (HRA); Paid Time Off (PTO); and paid holidays, subject to eligibility requirements and NOHN benefit policies. 

Equal Opportunity Employer: 

North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. 

Salary : $20 - $24