What are the responsibilities and job description for the Field Service Technician position at Norican Group?
Join Norican Group – Where Innovation Meets Excellence
About Us
Norican Group is the proud home to five leading, globally operating brands: DISA, StrikoWestofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As one strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers’ challenges.
Why Join Us?
Provide mechanical, electrical, and technical support to customers regarding commissioning, installation, inspection, maintenance, service, repair, and upgrades to both melt and dosing furnaces and all types of foundry equipment delivered from StrikoWestofen. Proficient in conducting all of the physical attributes of the job. Proactive in providing solutions to problems.
Job Functions
About Us
Norican Group is the proud home to five leading, globally operating brands: DISA, StrikoWestofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As one strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers’ challenges.
Why Join Us?
- Global Network: Be part of a global network of engineering expertise, manufacturing capacity, and service support.
- Innovation: Work with the latest knowledge and know-how to keep our customers performing at their best.
- Sustainability: We lead for sustainability, ensuring the company’s long-term success and viability by innovating in all that we do.
- Diversity & Teamwork: Embrace and build on diversity and teamwork. Our differences make us strong, and we value diverse voices and perspectives.
- Commitment: Deliver on commitments to all stakeholders, increasing profit and sustainability for our customers, creating a safe and enjoyable working environment, and treating suppliers fairly.
- Employee Development: Develop your potential and excellence. We invest in and grow your capabilities, giving you the confidence and trust to make changes and rewarding achievers and learners.
- Competitive health insurance options
- Employer paid Short-Term and Long-Term Disability coverage
- Employer paid life insurance
- Employer paid critical illness and accidental coverage
- 401k with employer match
- Paid vacation and sick time
- Paid holidays
- Annual bonus opportunity
Provide mechanical, electrical, and technical support to customers regarding commissioning, installation, inspection, maintenance, service, repair, and upgrades to both melt and dosing furnaces and all types of foundry equipment delivered from StrikoWestofen. Proficient in conducting all of the physical attributes of the job. Proactive in providing solutions to problems.
Job Functions
- Timely completion of expense reports.
- Review schematics, diagrams, descriptions, layouts, and plans for troubleshooting or new installations.
- Prepare inspection reports, identifying safety issues, replacements, wear, maintenance, and training needs.
- Handle customer service calls about service or maintenance.
- Communicate installation/service status with relevant stakeholders.
- Identify and escalate improvement ideas (cost control, time savings, productivity, customer SPIN).
- Conduct on-site customer training on operational and equipment maintenance.
- Inform sales of customer-specific opportunities, issues, or concerns.
- Educational Background: High School Graduate or General Education Degree (GED).
- Experience: Three to seven years related experience.
- Certificates and Licenses: Valid Driver's License with good driving record.
- Technical Skills: Proficiency in Microsoft Office (Outlook); Willingness to train and learn the AX ERP system.
- Other Requirements:
- Electrical, Mechanical, PLC, Pneumatic and Hydraulic knowledge and aptitude required.
- PLC Programming: PLC & HMI Programming in Allen Bradley and Siemens (to Service tech standard
- Must be proficient in blueprint reading and interpretation along with an understanding of basic Geometric Dimensioning and Tolerancing (GD&T) terminology.