Customer Service Representative/Inside Technical Sales

Join Norican Group – Where Innovation Meets Excellence!

About Us

Norican Group is the proud home to five leading, globally operating brands: DISA, StrikoWestofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As one strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers’ challenges.

Why Join Us?

• Global Network: Be part of a global network of engineering expertise, manufacturing capacity, and service support.
• Innovation: Work with the latest knowledge and know-how to keep our customers performing at their best.
• Sustainability: We lead for sustainability, ensuring the company’s long-term success and viability by innovating in all that we do.
• Diversity & Teamwork: Embrace and build on diversity and teamwork. Our differences make us strong, and we value diverse voices and perspectives.
• Commitment: Deliver on commitments to all stakeholders, increasing profit and sustainability for our customers, creating a safe and enjoyable working environment, and treating suppliers fairly.
• Employee Development: Develop your potential and excellence. We invest in and grow your capabilities, giving you the confidence and trust to make changes and rewarding achievers and learners.

Benefits?

• Employer paid health insurance options
• Employer paid Short-Term and Long-Term Disability coverage
• Employer paid life insurance
• Employer paid critical illness and accidental coverage
• 401k with employer match
• Paid vacation and sick time
• Paid holidays
• Annual bonus opportunity

Position Purpose

Responsible for working with outside sales team to drive sales growth. Proactively contact customers to obtain sales. Follow up on quotes to close and responsible for entering quotes and orders into the system. Update other applications on a day-to-day basis.

Job Functions

• Responsible for timely response and coordination of activities between customer accounts, regional sales, service representative and all departments. Maintains favorable working relationships with all parties.
• Works with customers, Outside Sales to obtain sales orders for aftermarket parts.
• Maintains accurate files of all assigned accounts and customer database information on assigned accounts.
• Proactively call customers to increase sales results.
• Actively assist with resolutions of accounts receivable problems.
• Prepares routine cost estimates as required and provides follow-up on principal cost requests.
• Processes formal complaints, customer returns, and customer adjustments in a timely manner.
• Must be proficient in legibly documenting all information as required to satisfactorily handle customer accounts.
• Perform special projects and duties as required.

Qualifications & Experience

• Relevant bachelor's degree (four-year college or university) is preferred and 2 years of comparable work experience in related field.
• Minimum 3 years’ experience in customer services industrial parts sales.
• Knowledgeable in MS programs (i.e., Excel, Word). CRM understanding preferred.
• Must be detailed oriented and have the ability to prioritize with a sense of urgency.
• Must be flexible and willing to assist other departments.

Applicants must be authorized to work for any employer in the U.S. Due to business conditions/requirements the company may not be able sponsor or take over sponsorship of an employment visa at this time.

Norican Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. Our policies and practices are designed to ensure that all qualified applicants receive fair consideration for employment and that employees are treated equitably in all aspects of their employment. We comply with all applicable federal, state, and local laws governing non-discrimination in employment.

Applicants must be authorized to work for any employer in the U.S. Due to business conditions/requirements the company may not be able sponsor or take over sponsorship of an employment visa at this time.

Norican Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. Our policies and practices are designed to ensure that all qualified applicants receive fair consideration for employment and that employees are treated equitably in all aspects of their employment. We comply with all applicable federal, state, and local laws governing non-discrimination in employment.