Customer Service Representative/Inside Sales

Job Title: Customer Service Representative/Inside Sales
Job type: Permanent / Full-Time
Location:  LaGrange, GA (Hybrid)
Salary:  $58k - $65k plus commission
 
Role overview:
Responsible for working with outside sales team to drive sales growth. Proactively contact customers to obtain sales. Follow up on quotes to close and responsible for entering quotes and orders into the system. Update other applications on a day-to-day basis.
 
Responsibilities:
•            Inside Sales: Timely response and coordination of activities between customer accounts, regional sales, service representative and all departments.
•            Relationship Building: Developing and maintaining strong relationships with clients to understand their needs and offer solutions.
•            Customer Follow-up: Providing ongoing support and follow-up to ensure customer satisfaction and retention.
•            CRM Management: Maintaining accurate records of sales activities, customer interactions, and follow-up actions in the Customer Relationship Management (CRM) system.
•            Product Knowledge: A strong understanding of the products or services being sold.
 
Specific tasks:
•            Obtains sales orders for aftermarket parts by working with Outside Sales.
•            Updates and maintains accurate CRM database files of all assigned accounts.
•            Prepares routine cost estimates as required and provides follow-up on principal cost requests.
•            Processes formal complaints, customer returns, and customer adjustments in a timely manner.
•            Actively assist with resolutions of accounts receivable problems.
•            Perform special projects and duties as required.
 
KPIs:
•            Assigned by Manager.
•            Sales targets.
 
About you:
•            Enjoy a fast-paced professional team environment
•            Excellent verbal and written communication: Inside sales reps need to be able to clearly and persuasively communicate with customers over the phone and through email.
•            Emotional intelligence (EI): The ability to perceive, use, understand, manage, and handle emotions to enhance understanding of interpersonal dynamics.
•            Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills to identify and resolve issues.
•            Attention to Detail: Accuracy and attention to detail are crucial in this role.
•            Resilience: The ability to bounce back from rejection and maintain a positive attitude is vital in sales.
•            Time management and organizational skills: Managing multiple leads, scheduling appointments, and following up with customers requires strong organizational abilities.
 
Professional experience and background:
•            Educational Background: A bachelor's degree is preferred
•            Experience: Two years of comparable work experience in a related field (industrial parts)
•            Technical Skills: Proficiency in Microsoft Office and CRM

ESPO Corporation
Leaders in Technical Recruiting & Staffing since 1965

We offer a competitive benefits package including PTO, Group Health and Dental Insurance, and 401k after satisfying the applicable waiting period.

We are an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, national origin, disability, protected veteran status, or any other protected characteristic. If