Regional Account Manager - Aftermarket

Join Norican Group – Where Innovation Meets Excellence
About Us
Norican Group is the proud home to five leading, globally operating brands: DISA, StrikoWestofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As a strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers’ challenges.

Why Join Us?

• Global Network: Be part of a global network of engineering expertise, manufacturing capacity, and service support.
• Innovation: Work with the latest knowledge and know-how to keep our customers performing at their best.
• Sustainability: We lead for sustainability, ensuring the company’s long-term success and viability by innovating in all that we do.
• Diversity & Teamwork: Embrace and build on diversity and teamwork. Our differences make us strong, and we value diverse voices and perspectives.
• Commitment: Deliver on commitments to all stakeholders, increasing profit and sustainability for our customers, creating a safe and enjoyable working environment, and treating suppliers fairly.
• Employee Development: Develop your potential and excellence. We invest in and grow your capabilities, giving you the confidence and trust to make changes and rewarding achievers and learners.

Benefits?

• Employer paid health insurance options
• Employer paid Short-Term and Long-Term Disability coverage
• Employer paid life insurance
• Employer paid critical illness and accidental coverage
• 401k with employer match
• Paid vacation and sick time
• Paid holidays
• Annual bonus opportunity

Role overview:
Regional Account Manager – AM has responsibility for revenue growth in defined geographic territory based on sales of aftermarket parts; equipment modernization programs (EMP), service contracts, and Aftermarket Sales. Strategic territory management is required to increase sales revenue, increase market share and convert competitor installations. A Regional Account Manager in the aftermarket sells parts and service solutions to existing and new customers within a specific territory, focusing on building and maintaining strong client relationships, identifying new sales opportunities, achieving sales targets, and coordinating with internal teams to meet customer needs and maximize revenue.

Responsibilities:

• Sales & Business Development: Develop and implement sales strategies to drive growth in the aftermarket parts and service sector within a designated region.
• Customer Relationship Management: Build and maintain strong, long-lasting relationships with key customers.
• Territory & Pipeline Management: Maintain a robust pipeline of business prospects and effectively manage sales opportunities within the territory.
• Reporting & Analysis: Generate reports on pipeline progression, market trends, and forecasts for senior management.
• Collaboration & Internal Support: Coordinating with internal teams (purchasing, project management, engineering, finance) to meet customer needs and maximize revenue.
• Product & Market Knowledge: Develop in-depth knowledge of the company's aftermarket parts and service offerings.

Specific tasks:

• Acquire new customers (conquest accounts) and expand market share.
• Organize and plan daily sales activities and visits to ensure comprehensive territory coverage.
• Utilize CRM systems to track customer engagement, sales activities, and revenue targets.
• Collect and analyze customer feedback to improve product offerings and service delivery.
• Effectively communicate with assigned inside sales representative, engineering, applications, service technicians, other Norican brand representatives in daily and long-term strategic plan to grow the business.
• Understand customer needs and market dynamics to effectively position products and services.
• Gather and maintain information about the customers, prospects and equipment within the territory in the company CRM system including any required tasks as assigned.
• Provide weekly activity reports, weekly itineraries, on-time submittal of expense reports, prepare and achieve regular territory forecasts.
• Conduct regular customer visits, both in-person and virtually, to assess needs and provide support.
• Present parts replacement proposals that are solution-based for clients from all levels (C-suite to machine operators).

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Professional experience and background:

• Educational Background: A bachelor's degree is preferred or comparable work experience in related field.
• Experience: Minimum 3 years’ experience in Outside Industrial Sales.
• Technical Skills: Proficiency in Microsoft Office, CRM required with AX preferred; Valid Driver's License with good driving record.

Applicants must be authorized to work for any employer in the U.S. Norican Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. Our policies and practices are designed to ensure that all qualified applicants receive fair consideration for employment and that employees are treated equitably in all aspects of their employment. We comply with all applicable federal, state, and local laws governing non-discrimination in employment.