Quality Assurance Analyst

Quality Analyst IV – Denver, CO / Plano, TX/ Philly, PA

The Quality Analyst IV ensures software quality for telecom and cloud-based platforms by designing, executing, and maintaining comprehensive test strategies prior to product release. This role focuses on identifying defects, documenting findings, and collaborating closely with development teams to resolve issues efficiently. The Quality Analyst also provides leadership by mentoring team members on testing tools, reporting practices, and continuous process improvement.

Key Responsibilities

• Design, develop, and execute manual and automated test cases for telecom or cloud-based solutions
• Utilize automation tools such as Selenium, Cypress, or like streamline testing processes
• Analyze, document, and track defects through resolution
• Collaborate with software developers and cloud engineers to troubleshoot issues and validate fixes
• Perform regression and integration testing to ensure defect resolution and overall platform stability
• Coach and mentor QA team members on testing methodologies, automation tools, and best practices
• Ensure accurate test reporting, KPIs, and documentation
• Identify opportunities for process improvement and drive quality initiatives
• Participate in requirements and design reviews to ensure testability and quality standards

Qualifications

• 10 years of experience in Quality Assurance or Software Testing, preferably in telecom or cloud platforms
• Strong attention to detail and analytical skills
• Hands-on experience with automation tools like Selenium, Cypress, or similar
• Experience managing defect tracking systems and QA tools
• Strong communication skills with the ability to lead and mentor team members
• Familiarity with Agile/Scrum environments
• Experience with network, cloud, or telecom-specific applications preferred

• We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

• We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

• We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
• Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.
• For more information click Equal Employment Opportunity is the law.
• You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

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