Technical Support Consultant

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor.

Benefits You’ll Love

• NextDeavor offers health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

Become a Key Player as a Technical Support Consultant

As a Technical Support Consultant, you will provide deep technical support and product guidance to customers, partners, and developers building campaigns and marketing communications on Adobe’s platform. You will build trusted relationships, document best practices, and collaborate with Consulting Services, Engineering, Technical Operations, and Deliverability to drive customer success. Work model: Remote; PST and CST time zones preferred. This role covers a leave of absence through May 29, 2026.

Here’s How You’ll Make an Impact on the Team

• Perform root cause analysis on customer issues and enable peers and customers to grow product knowledge.
• Thoroughly document all communication, troubleshooting steps, and activities for reported issues.
• Educate customers on specific product functionality to resolve their issues.
• Write and present internal/informal courses on troubleshooting areas of product functionality.
• Create solution entries and knowledge assets as required.
• Communicate timely status updates to customers on open support issues.
• Troubleshoot issues related to third-party software applications.
• Work cooperatively with Technical Support, Consulting Services, Engineering, Technical Operations, and Deliverability.
• Contribute to special projects such as customer migrations, product testing, implementations, and follow-up training for customers and newer support team members.

Here’s What You’ll Need to Be Successful in This Role

• 7–10 years in a software support environment for complex, multi-tiered enterprise applications.
• Experience writing and debugging SQL; 20% of time spent troubleshooting with SQL and relational databases.
• Experience with XML, JavaScript, and HTML (2 years reading/troubleshooting XML/HTML).
• Proficiency with one or more databases (Oracle, SQL Server, MySQL, or PostgreSQL).
• Experience with web services APIs and SOAP; database connectors.
• In-depth knowledge of complex, database-centric, internet-based systems.
• 2 years with network/client/server connectivity.
• Excellent written and verbal communication skills; ability to multitask and work independently.
• Bachelor’s degree (4-year) or equivalent experience.
• Recent experience (within the past 5 years) as a technical support professional serving business/enterprise customers.

Here’s What Else Might Help You Out

• Highly organized; strong multiple-priority management skills.
• Curious and interested in learning new technologies.
• Demonstrated commitment to customer satisfaction.
• Digital marketing experience from an email service provider or a competitor.
• Experience supporting customer migrations, product testing, implementations, and training peers/customers.

Pay Range

$29.49 - $36.87/hour

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.