Technology Support Coordinator - Non - profit

This role is anticipated to be a contract to hire. Candidates must be local and comfortable with a hybrid in office expectation.

Responsibilities

Operational Support & Systems Administration

• Assist in the administration of the organization’s Microsoft 365 environment, including Azure AD, Exchange Online, SharePoint, Teams, Intune, and security/compliance tools.
• Oversee identity and access management, ensuring appropriate permissions, onboarding/offboarding workflows, and security best practices.
• Maintain core IT infrastructure, including network configurations, device management, and cloud-based systems.
• Serve as Help Desk for staff technology questions and issues across multiple time zones.

Technology Governance & Security

• Implement and monitor cybersecurity policies, conditional access, and data-loss prevention controls.
• Support the Technology Consultant in risk assessments, incident response planning, and compliance initiatives.
• Maintain documentation for systems, processes, and policies.

Project & Vendor Management

• Assist in technology projects such as system migrations, software rollouts, and process improvements.
• Coordinate with external vendors and consultants to ensure high-quality service delivery.
• Track project timelines, budgets, and deliverables; communicate progress to stakeholders.

User Experience & Training

• Develop and maintain training resources, guides, and workshops to help staff use Microsoft tools effectively and to foster a culture of digital literacy.
• Coordinate with HR to onboard new staff with the appropriate role-based equipment and systems access.
• Propose solutions for recurring needs identified by the Executive Team that reduce friction and improve productivity.

Strategic Support

• Partner with the Technology Consultant and CFAO to evaluate new tools, strengthen IT strategy, and plan for organizational growth.
• Contribute to annual budgeting, technology roadmaps, and long-term infrastructure planning.
• Provide data and insights to support decision-making around systems, security, and operations.

Qualifications

Required

• 3 years of experience in IT administration, systems management, or similar roles.
• Strong proficiency with Microsoft 365, Azure AD, Intune, and related cloud technologies.
• Experience supporting distributed teams and managing remote-first environments.
• Solid understanding of cybersecurity principles and best practices.
• Demonstrated ability to manage projects and coordinate with external vendors.
• Excellent communication skills and a customer-service mindset.

Preferred

• Experience working in a nonprofit or mission-driven organization.
• Familiarity with CRM platforms, cloud file management, and workflow automation tools.