What are the responsibilities and job description for the Customer Service Coordinator position at Net2Source (N2S)?
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
Company: One of Our Clients
Job Title: Customer Care Coordinator (Entry Level)
Location: Redwood City, CA 94065
Duration: 12 Months (Extendable)
Pay Rate: $26/hr. on W2
Description:
The Customer Care Coordinator is highly focused on facilitating Americas Customer Care Center’s day-to-day phone activities, problem solving so that the team meets and exceeds the required level of service, performance, orders, and revenue targets. The Customer Care Coordinator is the front-line team to assist our customers and commercial organization. Continuously collaborates and coordinates with cross functional teams in Finance, Distribution, Logistics, IT, Business Analyst and Sales. The successful candidate enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats.
In this role, you will have the opportunity to:
• Demonstrate exceptional concierge customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
• Manage incoming correspondence and re-direct if needed to other departments, processing parts orders, quotations, and customer inquiries which include but not limited to vendor form requests.
• Coordinate/dispatch communications and information to field service and daily work order transfers.
The essential requirements of the job include:
• Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
• At least 1-2 years of customer service or related experience.
• Prior experience in heavy Call Center.
It would be a plus if you also possess previous experience in:
• Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
• Analytical skills to identify practical problems and deal with a variety of situations where limited standardization exists.
• Experience with Salesforce.com, Oracle 11i a plus, and Microsoft Office Suite proficiency.
Ishendra Singh(Ishaan)
Pharma Recruiter
Net2Source Inc.
270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Direct: 1 (551)-325-3316| Fax: (201) 221 8131
Email: singh.ishendra@net2source.com
Salary : $26