Customer Service & Operations Coordinator

Job Title: Program Operations Assistant / Customer Service Representative

Location: San Jose ( onsite )

Job Type: Full-Time ( 40 hours per week )

Pay Range: $22-25 / hour

About Think Academy:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is recently established education technology (Ed-Tech) company to provide PreK-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

About This Role:

This is a full-time position designed for recent graduates and junior level professionals who are passionate in education and have the drive to grow into a future leader in education industry. The successful candidate will work alongside our Silicon Valley teaching team while also focusing on the operational aspects of our business.

You will have the resources to become a great math educator and provide world-class teaching services to PreK-9th graders of all levels. In order to foster a well-rounded leader in the education industry, this role will also give you the chance to participate in Think Academy's business functions including operations and marketing. This role is ideal for those wanting to become branch directors, department managers, and even a part of Think Academy's global expansion in emerging markets.

We welcome applicants from all different backgrounds as no prior teaching-related experience is required. With the right mindset, this position will strengthen your teaching abilities and leadership competency and be a stepping stone to your goals in the education industry.

Class Setup & Program Operations

Create and launch new classes in internal systems, including:

• Activity-based classes
• Long-term courses
• Exam preparation programs
• Manage substitute teacher changes and system updates
• Support class grouping and enrollment management
• Assist with refund processing
  
  

System & Data Management

Maintain and manage backend operational systems related to:

• Teacher teaching-hour tracking
• Course progress and renewal data
• Ensure accuracy and consistency across internal platforms
• Execute system configurations based on project requirements provided by other teams
  
  

Customer Support Operations

Support customer communication systems by:

• Managing small-group communication via WeChat
• Integrating WhatsApp communications into internal systems
• Ensuring standardized notification workflows (email-first communication)
• Assist in building customer habits around email-based notifications
• Identify, escalate, and help resolve urgent issues or complaints efficiently
  
  

Collaboration & Tools

• Work closely with internal teams across operations, customer service, and program management
• Act as an execution-focused partner supporting system implementation and process alignment
• Job Qualifications:
• Bachelor's degree or above, has a strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility and problem-solving skills.
• 1–3 years of experience in the sales or education-related customer service fields is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is required.
  
  

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.