What are the responsibilities and job description for the Warranty Coordinator position at NDX Human Captial Solutions?
Schedule: 7:30 am - 4:00 pm, however, must be flexible to accommodate international calls/customers. Overtime might be required at times.
At times, they will need to be in the office 5 days per week, while other weeks they can work from home 2 days. It will vary on team workload, scheduled responsibilities, and business activities.
Interview: 1 MS Teams interview followed by 1 onsite interview for the strongest candidates
Job Description:
The Warranty Analyst is responsible for providing leadership and direction to exceed quality standards and customers’ expectations with continuous improvements to reduce labor and material costs.
YOUR IMPACT:
These duties are not meant to be all-inclusive, and other duties may be assigned:
- Document and maintain all warranty repairs by means of a database filing system.
- Work with engineering and manufacturing personnel to resolve repetitive warranty claims.
- Contact customers to schedule a Service Technician to perform warranty repairs on the road.
- Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations.
- Maintain a strong background of new products developed by [business].
- Exhibit good computer skills using One-Warranty and Microsoft Office systems.
- Maintain a strong background of new products developed by [business].
- Initiate work order numbers for incoming warranty.
- Create no-charge sales orders, track parts, and provide tracking using ERP system.
Minimum Qualifications
- Associate's degree and three (3) years of related experience
- Strong data entry skills
- Excellent customer service skills
- Ability to multi-task and prioritize
- A proactive self-started with strong attention to detail
Pay: $15.00 - $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $15 - $20