Warranty Coordinator

Software Guidance & Assistance, Inc., (SGA), is searching for a Warranty Coordinator 1 for a contract assignment with one of our global clients in Oshkosh, WI. On-site schedule 7:30 am - 4:00 pm

The Warranty Analyst is responsible for providing leadership and direction to exceed quality standards and customers' expectations with continuous improvements to reduce labor and material costs.

Responsibilities :

• Document and maintain all warranty repairs by means of a database filing system.
• Work with engineering and manufacturing personnel to resolve repetitive warranty claims.
• Contact customers to schedule a Service Technician to perform warranty repairs on the road.
• Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations.
• Maintain a strong background of new products developed by [business].
• Exhibit good computer skills using One-Warranty and Microsoft Office systems.
• Maintain a strong background of new products developed by [business].
• Initiate work order numbers for incoming warranty.
• Create no-charge sales orders, track parts, and provide tracking using ERP system.
  
  

Required Skills:

• Associate's degree and three (3) years of related experience
• Strong data entry skills
• Excellent customer service skills
• Ability to multi-task and prioritize
• A proactive self-started with strong attention to detail
  
  

Preferred Skills:

• Bachelor's degree in a related field and two (2) or more years of relevant experience
• Strong verbal presentation and written communication skills
• Excellent time management and organizational skills
• Microsoft Office proficiency
• Services and warranty experience
  
  

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.