Collections Specialist

Position Summary

The Collections Specialist is responsible for managing outstanding accounts receivable and contacting customers regarding past-due balances. This role focuses on collecting payments, negotiating payment arrangements, resolving billing issues, and maintaining positive customer relationships while ensuring compliance with company policies and applicable collection regulations.

Responsibilities:

• Manage an assigned portfolio of customer accounts and monitor accounts receivable aging.
• Review aging reports and proactively contact customers by phone and email regarding outstanding balances.
• Obtain payment commitments, negotiate payment plans when appropriate, and follow up to ensure timely resolution.
• Research and resolve billing discrepancies, invoice disputes, short payments, and other issues that may delay payment.
• Work closely with internal departments to identify and resolve invoicing or payment-related concerns.
• Prepare, revise, and resubmit invoices as needed to meet customer requirements.
• Maintain accurate records of customer interactions, payment commitments, account activity, and collection efforts.
• Escalate delinquent accounts through appropriate channels when necessary.
• Provide management with regular updates regarding collection activity, account status, aging trends, and performance metrics.
• Assist with special projects and additional duties as assigned.

Qualifications:

Education & Experience

• High school diploma or equivalent required; some college coursework preferred.
• 1-3 years of collections, accounts receivable, or related experience required.
• Experience working in a high-volume customer service or business-to-business collections environment preferred.

Knowledge, Skills & Abilities

• Knowledge of accounts receivable, collections processes, and payment reconciliation.
• Strong verbal and written communication skills with the ability to communicate professionally and effectively.
• Ability to negotiate payment arrangements while maintaining positive customer relationships.
• Strong problem-solving and analytical skills.
• Excellent attention to detail and organizational abilities.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Why Join Us?

• Collaborative and team-oriented work environment
• Opportunities for professional growth and development
• Stable, established organization
• Meaningful role supporting company financial operations
• Comprehensive benefits: Health, Dental, Vision, Life, Disability, PTO, and Holidays

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Microsoft Excel: 3 years (Required)
• collections, accounts receivable, or related: 1 year (Required)

Ability to Commute:

• Boca Raton, FL 33487 (Required)

Work Location: In person

Benefits:

Salary : $37,722 - $51,716