Collections Specialist / GRC FLORIDA

Collections Specialist

Reports to Director of Revenue Cycle

About our organization:

At Granite Recovery Centers, we do things differently. Our workforce are not just employees, they are members of a large, diverse, mission and values driven family who are collectively committed to changing and saving lives affected by addiction. We celebrate being an Employer of Choice committed to providing a recovery friendly and equal opportunity workplace.

Overview:

The Collections Specialist under the director of the Collections Manager, the Collections Specialist will process customer refunds, review account alterations, resolve client inconsistencies, and collect overdue payments.  The Collections Specialist will need to have the ability to balance between maintaining trustful relationships and guaranteeing timely payments, possess outstanding communication and negotiation skills, as well as an in-depth knowledge of laws and policies related to debt collection. 

Knowledge:

• 1-3 years of experience in collections
• Proficient in Microsoft Office
• High school diploma required; secondary education preferred

Skills:

• Billing or coding experience
• Highly skilled in negotiation
• Outstanding written and verbal communication and interpersonal skills
• Knowledge of Commercial Insurance and Government Payor guidelines
• Understanding of insurance benefits and reimbursement
• Proficient in medical terminology, HIPAA and other critical governmental regulations

Abilities:

• Supervise assigned accounts to identify unresolved claims
• Develop effective repayment plans
• Follow-up with clients on overdue accounts

• Research and resolve insurance denials
• File appeals on denied or underpaid claims
• Check claim status on appropriate payor systems and contact insurances as needed
• Send Medical Records and other documentation to payors as requested
• Follow up with patients and payors for payments
• Review of Accounts Receivable Aging reports
• Meet daily, monthly and quarterly billing metrics

Other Characteristics:

• Perform all administrative duties related to ensuring office efficiency
• Good Administrative skills
• THIS POSITION IS NOT REMOTE.