Director of Patient Services

Job Summary

The Patient Safety Director leads the hospital's patient safety program, driving initiatives that eliminate preventable patient harm while fostering and sustaining a culture of safety across the organization. This leader partners closely with executive and clinical teams to implement evidence-based patient safety strategies, strengthen organizational reliability, and ensure continuous improvement in patient outcomes.

Key Responsibilities

• Lead the implementation and continuous improvement of the hospital-wide patient safety program.
• Advance a culture of safety through collaboration, education, and leadership engagement.
• Identify, assess, and mitigate patient safety risks using systems thinking and high-reliability principles.
• Design and implement reliable processes that reduce preventable patient harm.
• Partner with executive and clinical leaders to integrate patient safety into operational and strategic initiatives.
• Develop and mentor the patient safety team while building organizational expertise.
• Promote patient and family engagement in safety initiatives.
• Monitor, analyze, and report patient safety metrics to drive measurable reductions in avoidable harm.
• Support risk management and claims activities, as assigned.
• Ensure compliance with regulatory and organizational patient safety standards.

Required Qualifications

• Bachelor's degree in a healthcare-related field.
• Certified Professional in Patient Safety (CPPS) certification, or the ability to obtain it within one year of employment and maintain certification thereafter.
• Recent healthcare experience within a clinical setting (hospital, ambulatory surgery center, or similar).
• Demonstrated experience leading Patient Safety initiatives (not solely Quality).

Preferred Qualifications

• Master's degree in a healthcare-related field.
• Three to five years of progressive experience in Patient Safety, Risk Management, and/or Healthcare Quality, with a strong emphasis on patient safety.
• Clinical background preferred.
• Experience leading multidisciplinary teams and partnering with executive leadership.
• Strong relationship-building, communication, and change management skills.
• Experience developing high-performing teams and fostering professional growth.
• Familiarity with high-reliability organizations, safety culture methodologies, and patient safety best practices.
• Previous experience with HCA systems and processes is a plus; external candidates should demonstrate the ability to quickly learn and adapt.

Ideal Candidate Profile

• Proven leader with dedicated Patient Safety experience, rather than a primary background in Quality alone.
• Skilled at influencing executives and frontline clinical leaders.
• Strong systems thinker with expertise in risk identification, harm reduction, and safety culture transformation.
• Collaborative, relationship-focused leader committed to developing team capabilities and driving measurable improvements in patient safety outcomes.