Director of IDD Services (3804)

About Us

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children.

About the Role

We are seeking a Director of I/DD Services provides strategic and operational leadership for Intellectual and Developmental Disabilities (I/DD) programs across a multi-county service area, including Supported Living, Community Living, and Psychosocial Rehabilitation services. This role oversees program operations, staff supervision, regulatory compliance, medication management, service authorization and documentation requirements, admissions and discharges, and quality service delivery.

• Provide leadership and oversight of all Intellectual and Developmental Disabilities (I/DD) programs, including Supported Living, Community Living, and Psychosocial Rehabilitation services.
• Direct daily program operations across the designated service area to ensure high-quality, person-centered service delivery.
• Supervise, coach, and evaluate supervisors, Qualified Professionals, paraprofessionals, and other program staff.
• Ensure compliance with all federal, state, payer, and agency regulations, policies, and service definitions.
• Oversee medication administration, storage, documentation, and monitoring within residential programs.
• Review and monitor Medication Administration Records (MARs) and ensure appropriate follow-up for medication discrepancies, incidents, and corrective actions.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

What You Can expect

• Lead and oversee I/DD programs, including Supported Living, Community Living, and Psychosocial Rehabilitation services.
• Manage daily operations to ensure high-quality, person-centered care across multiple locations.
• Supervise and support program staff, providing coaching, training, and performance oversight.
• Ensure compliance with regulations, documentation requirements, and medication management standards.

Responsibilities

• Oversee the daily operations of I/DD programs to ensure quality services and positive outcomes for individuals served.
• Supervise, mentor, and support program managers, Qualified Professionals, and direct care staff.
• Ensure compliance with all state, federal, and agency regulations, including documentation and service requirements.
• Monitor medication administration practices, review MARs, and address incidents, discrepancies, and corrective actions.

Qualifications

• Bachelor's Degree in Social Work or a closely related field preferred.
• LPN or RN license preferred
•  Ability to relate positively to children and adults of all ages, races, socioeconomic backgrounds and abilities.  
• Past experience in healthcare, social services or related fields.
   

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.