What are the responsibilities and job description for the Children's Ski & Ride School Helper position at Mt. Rose Ski Tahoe?
POSITION SUMMARY
The Children's Ski & Ride School Helper plays a key support role in ensuring a smooth and enjoyable experience for children aged 4 – 12 years old. This position is responsible for assisting with the check-in process, helping children get fitted for ski or snowboard gear, booting them up, and organizing participants groups for their lessons. Throughout the day, the Helper provides on-snow and off-snow support to instructors and students, helping to maintain safety, comfort, and fun for all participants. This role requires a friendly, patient, and proactive attitude, with a strong focus on customer service and childcare.
EDUCATION / EXPERIENCE/ SKILLS AND ABILITY REQUIREMENTS
- Required: Excellent English communication skills.
- Required: Excellent customer service and organizational skills.
- Required: Ability to work under pressure, multi-task and prioritize tasks.
- Required: Must be at least 16 years of age.
- Required: Must be able to work the majority of the 25/26 Holiday Dates: November 26th – 30th, December 20th – January 4th, January 17th – 19th, and February 14th – 22nd.
CONTACTS
- INTERNAL: Children Ski/Snowboard inside Staff, Children Ski/Snowboard instructors and supervisors, Adult Ski/Snowboard instructors and supervisors, and other department managers.
- EXTERNAL: All guests of Mt Rose.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Communicate effectively to staff regarding policies and procedures.
- Prepare children for lessons by helping put on their boots, gear, bibs, etc.
- Assist in class registration as needed.
- Observe all applicable safety standards.
- Assist in general operation of all Kids Ski & Ride School activity.
- Coordinate and cooperate with other departments as necessary in the completion of the above essential duties.
- Provide information and answer questions about the resort to guests.
- Any other duties that may contribute to the cleanliness, orderliness and overall efficiency of the entire operation and all of the tasks contained therein.
- Set up/take down of lesson areas.
- Operation of both Conveyor Belts.
- Complete all required paperwork: Class cards, time sheets, incident reports etc.
- Attend assigned trainings.