What are the responsibilities and job description for the Product Support Specialist position at MOHR Talent?
Product Support Specialist
Zionsville, IN | Full-time | Manufacturing
Compensation: $23 - $25 per hour
Benefits: Health, dental, vision, 401(k) match, PTO
The opportunity
This is not your average support role. A well-respected manufacturing company in Zionsville is looking for a Product Support Specialist who is curious, sharp, and ready to dig in. You will learn the product line inside and out, become the go-to resource for customers and internal teams, and play a real role in keeping the business running smoothly. If you are someone who takes pride in knowing their stuff and using that knowledge to genuinely help people, you will fit right in.
What your days will look like- Building deep knowledge of the company's manufactured products to support customers confidently
- Processing orders, quotes, and product information requests with precision
- Assisting with equipment asset identification and management
- Bridging the gap between purchasing, engineering, scheduling, and shipping
- Managing return authorizations and credit processing with a sharp eye for detail
- Flagging cross-sell and up-sell opportunities to the sales team
- Producing accurate Excel reports and keeping CRM data clean and current
- 2 years in customer service, product support, or inside sales
- A genuine interest in learning about products and communicating that knowledge clearly
- Strong Excel skills and CRM experience, Salesforce preferred
- Highly organized with a reputation for doing things right the first time
- Comfortable communicating with everyone from customers to company leadership
- High school diploma or equivalent required; degree is a plus
- Bilingual or multilingual abilities are a valued asset
Curious, driven, and ready to grow? This is where you start. Apply now.
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
Salary : $23 - $25