What are the responsibilities and job description for the Automotive Service BDC Representative position at MetroWest Hyundai?
MetroWest Hyundai and Genesis of Framingham are hiring a Service BDC representative to join our team!
The ideal candidate will be a bright, motivated, professional, detail oriented, organized, and hard-working individual, with an ability to work in a fast-paced environment.
Responsibilities including, but not limited to:
- Manage all Inbound Phone &Internet inquiries in a timely manner and generate quality service traffic for our two stores.
- Generate appointments by means of proactive outbound prospecting.
- Build strong customer relationships, maintain customer loyalty and positive reviews.
- Meet daily, weekly, monthly, and quarterly goals set by management.
- Communicate effectively and work in close partnership with Management and Service Advisors to recommend/promote services.
- Contribute to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive, roll up your sleeves attitude to drive maximum results.
- Attend all dealership training/meetings to ensure strong growth and consistently high individual & team performance.
- Listen and be attentive to customer needs/priorities to provide appropriate suggestions and guidance.
- Complete follow-up calls after service appointments to ensure customer satisfaction and to maintain excellent survey scores.
Qualifications:
- Prior experience as a Service BDC Representative, Call Center Representative, or similar position.
- Bi-Lingual (English / Spanish) is preferred.
- Professional appearance and work ethic
- Self-motivated, goal oriented, and ability to work within a fast-paced environment.
- Excellent communication, customer service and organizational skills
- Ability to apply a common sense understanding to carry out instructions furnished in written, and oral form.
- All potential employees must pass a pre-employment background check and drug screen.
Job Type: Full-time
Pay: $35,000.00 - $44,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Framingham, MA 01702 (Required)
Work Location: In person
Salary : $35,000 - $44,000