What are the responsibilities and job description for the Automotive Call Center Representative – Service BDC - Porsche Natick position at Asbury?
About Asbury
Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Compensation: $45,000-$50,000 annually
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
For more than 39 years, Herb Chambers has been committed to delivering exceptional client experiences, and we know that starts with our most valuable asset—our people.
We're currently seeking Automotive Call Center Representatives to join our growing Centralized Service BDC in Natick.
As a Service BDC Representative, you'll be the first point of contact for our service clients, helping them schedule appointments, answer questions, and ensure every guest receives a guest-centric experience. Whether you're experienced in customer service or looking to start a new career, we'll provide the training, support, and tools you need to succeed.
If you're energetic, professional, and enjoy helping people in a fast-paced environment, we'd love to meet you!
What You'll Do
Our mission is to create exceptional experiences for our guests while fostering a fun, supportive, and inclusive workplace where team members can grow personally and professionally.
What We Offer
Company Benefits:Pay and Recognition:
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Compensation: $45,000-$50,000 annually
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
For more than 39 years, Herb Chambers has been committed to delivering exceptional client experiences, and we know that starts with our most valuable asset—our people.
We're currently seeking Automotive Call Center Representatives to join our growing Centralized Service BDC in Natick.
As a Service BDC Representative, you'll be the first point of contact for our service clients, helping them schedule appointments, answer questions, and ensure every guest receives a guest-centric experience. Whether you're experienced in customer service or looking to start a new career, we'll provide the training, support, and tools you need to succeed.
If you're energetic, professional, and enjoy helping people in a fast-paced environment, we'd love to meet you!
What You'll Do
- Answer a high volume of inbound service calls while making outbound follow-up calls to clients.
- Schedule service appointments and provide information regarding availability.
- Maintain accurate records of all customer interactions.
- Follow our proven customer service processes and best practices.
- Deliver exceptional customer service with professionalism, empathy, and enthusiasm.
- Positive attitude and strong work ethic.
- Excellent communication and customer service skills.
- Basic computer proficiency.
- Ability to multitask in a fast-paced environment.
- Professional demeanor and appearance.
- Previous customer service, retail, hospitality, call center, or automotive experience is helpful—but not required. We hire for attitude and train for success.
Our mission is to create exceptional experiences for our guests while fostering a fun, supportive, and inclusive workplace where team members can grow personally and professionally.
What We Offer
- Paid training with nationally recognized customer service programs.
- Competitive compensation.
- Medical (HMO & PPO), dental, vision, and life insurance.
- 401(k) with company match.
- Newly remodeled, state-of-the-art work environment.
- Stable, supportive leadership team.
- Employee discounts on vehicles, parts, and service.
- Excellent opportunities for advancement within one of New England's largest automotive groups.
Company Benefits:Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Benefits:
401K Plan, Health Insurance, Vacation & Paid Time OffSalary : $45,000 - $50,000