Air Operations Manager - Shipping

At Mercado Libre, we are democratizing commerce and financial services to transform the lives of people across Latin America. Join us in this purpose!

At Mercado Envíos, we manage our sellers' inventory and deliver products to our buyers, enhancing their experience on our platform. In a constantly evolving world, our ability to quickly deliver products purchased through Mercado Libre has become a requirement to compete. Be part of the team that is transforming logistics in Latin America by offering world-class personalized solutions and integrating local and regional carriers through commerce that knows no borders.

We have a challenge for those who:

• Vibrate with entrepreneurial energy: Driven by curiosity, they never give up and focus on pushing their own limits.
• Give their best: Because they enjoy working with commitment and dedication.
• Embrace change: Viewing changes as opportunities and learning from their mistakes.
• Value excellence and execution: These are key to their way of doing things.
• Promote a great atmosphere: Bringing joy and fun to the workplace.
• Build with others: They know how to collaborate and enjoy working as a team.

Imagine yourself leading challenging, dynamic, and innovative projects, being responsible for:

• Governance & Operational Strategy: Leading the planning and standards of air cargo services in the USA, ensuring alignment with business goals, regulatory requirements, and customer experience.
• End-to-End Operational Management: Overseeing the complete logistics chain—from consolidation and Dangerous Goods (DG) handling to dispatch and transport—guaranteeing efficient and timely shipments to Latin America.
• Capacity & Network Planning: Managing air connectivity based on forecasts, ensuring fulfillment of Block Space Agreements (BSA), cargo integrity, and logistical readiness for peak seasons.
• Performance & Cost Control: Monitoring performance metrics (SLAs) and managing the operating budget, implementing strategies to reduce Cost Per Shipment (CPS) and optimize financial resources.
• Stakeholder & Vendor Relations: Acting as the main escalation point and ambassador for Meli Air, managing tenders, strategic alliances with freight forwarders, and executive communication of results.
• Continuous Improvement & Compliance: Leading systemic and operational optimization projects, ensuring strict compliance with international air safety regulations (IATA, FAA, TSA).

Requirements:

• Leadership & Team Management: Extensive experience leading multidisciplinary teams with a focus on decision-making, effective communication, and working under pressure.
• Air Logistics Expertise: Specialist in air operations management, with the ability to organize and plan complex logistical flows.
• Analytical & Negotiation Skills: Results-oriented profile with advanced skills in negotiation and data analysis (proficiency in Excel).
• International Trade Vision: Knowledge of foreign trade and global transportation processes (desirable).
• Global Profile & Communication: Advanced conversational English level, facilitating interaction in international environments.
• Availability & Location: Based in Miami with full willingness to travel according to operational needs.

What we offer:

• Being part of a company with an entrepreneurial spirit where we love to think big and for the long term.
• Being the protagonist of your own development in an environment of opportunity, learning, growth, expansion, and challenging projects.
• Sharing and learning alongside top-tier professionals and specialists.
• An excellent working environment, with everything you need for a great experience.