What are the responsibilities and job description for the Client Relations Supervisor position at Meneses Law PLLC?
Job Summary:
Meneses Law is an Immigration Law Firm has an immediate opening for an experienced, driven Client Relations Supervisor to join our dynamic law firm at our Houston Office. The Client Relations Supervisor is responsible for overseeing the client service team, ensuring high levels of customer satisfaction, and maintaining strong, long-term client relationships. This role involves supervising daily operations, resolving escalated issues, and driving continuous improvement in service delivery.
Essential Functions/Responsibilities:
• Lead, mentor, and hold sales team accountable to achieve targets and maintain high standards of service
• Analyze and report daily, weekly, and monthly team metrics to management, addressing underperformance and implementing solutions
• Drive sales conversions by supporting the team in closing sales, managing client interactions, and providing consistent follow-up
• Develop and implement process improvements in collaboration with management to boost team performance
• Address client concerns with professionalism and emotional intelligence, guiding them toward retaining the firm’s services
• Serve as the liaison between clients and legal teams, ensuring quality communication and addressing any client issues
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.
Required Skills:
• Proficient with Microsoft Office Suite and other relevant data tools.
• Excellent time management skills, and ability to prioritize tasks in a fast-paced environment.
• Ability to work independently and take initiative in problem-solving.
• Ability to collaborate with cross-functional teams and communicate findings effectively.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Able to type 45 WPM or more.
• English usage, spelling, grammar, and punctuation
• Proper phone etiquette
• Must be fluent in both English and Spanish.
Key Competencies:
• Customer satisfaction scores (CSAT/NPS)
• Client retention rate
• Resolution time for client issues
• Team productivity and performance
• Quality of service delivery
• Attention to detail and process orientation.
• Ability to act with integrity, professionalism, and confidentiality.
• Self-motivated with excellent interpersonal skills.
• Relationship building and influencing skills.
• Ability to work independently in a fast-paced environment and take initiative in problem-solving.
Education and Experience:
• Bachelor’s degree in business administration, Communications, or a related field
• 3–5 years of experience in customer service, client relations or strong sales.
• Previous supervisory or team leadership experience preferred
• Proven record of meeting and exceeding sales goals
• Strong interpersonal and communication skills
• Excellent problem-solving and conflict resolution abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in CRM systems and Microsoft Office Suite
• Proactive and independent with the ability to take initiative. Self-motivated with excellent interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability of reading comprehension, writing, speaking to others to convey information effectively, active listening and interpreting instructional documents.
• Must be able to analyze information, problems, situations, practices, or procedures to define the problem or objective.
• Identify relevant concerns or factors, patterns, tendencies, and relationships. Formulate logical and objective conclusions and recognize alternative and their implications.
• Strong knowledge of business and management principles involved in strategic planning, leadership technique, production methods, and coordination of people and resources.
• Excellent organizational and time-management.
• Ability to work in a dynamic, fast-paced environment and meet deadlines.
Physical Demands:
• This position involves regular walking, standing sitting for extended periods of time, hearing, and talking.
• Occasionally involve stooping, kneeling, or crouching
• May involve close vision, color vision, depth perception, focus adjustment and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• The ability to move and lift items up to10 pounds.
Benefits for Working at Meneses Law:
• Salary Range: $52K - $55K
• Excellent Benefits (Medical, Employer Paid Dental, Vision, Employer Paid Life Insurance, Paid Time Off, and Selected (10) paid holidays)
• 401k Safe Harbor Match
• Eligibility for KPI Bonus
• Work Life Balance Schedule - Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions
• Structured Training Programs
• Meaningful Career Advancement Opportunities
• Work with state-of-the-art technology.
• Name Recognition & Prestige Immigration Law Firm
• Birthday and Anniversary rewards
• Sophisticated, Challenging Work
• Business Professional work environment
• Participate in a variety of volunteered events throughout the year
• Must have the ability to work on a flexible schedule based on department and company needs.
• Ability to travel 20% based on business needs.
About the Company:
Meneses Law is an accomplished Immigration law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Salary : $52,000 - $55,000