What are the responsibilities and job description for the Customer Service Specialist - Risk Solutions position at MedPro Group?
Meet MedPro Group. We’re an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.
In this role, you will…
MedPro Group’s mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion – built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset – makes MedPro a preferred employer that many call their career home.
General:
MedPro Group is an Equal Opportunity Employer.
In this role, you will…
- Respond to customer inquiries and requests received via phone, fax, email and other company systems within the required timelines.
- Actively listen and work with customers to research and resolve a wide variety of issues, appropriately escalating issues when necessary.
- Triage inquiries requiring response by a risk consultant to the appropriate consultant within the required timelines.
- Function as an expert on MedPro’s website to assist customers with self-serve functions, including login, continuing education courses and other patient safety and risk resources.
- Demonstrate accuracy in processing/communicating information to customers and documenting available information in appropriate MedPro systems.
- Assist and facilitate risk management correspondence and communications to internal and external customers.
- Assist with new operational team projects, participate in strategic planning, development of standard operating procedures, implementation, and ongoing quality improvement efforts.
- Bachelor's degree (preferred). High school diploma or equivalent with related experience will be considered.
- Previous experience in customer service.
- Ability to defuse escalating situations while maintaining composure with customer to resolve the issue.
- Proven ability to work on a team or operate independently.
- Outstanding interpersonal, oral and written communication skills.
- Proficiency in Word, Excel and being able to learn various company systems to a high level of competence.
- Ability to succeed in high volume environments requiring personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact.
- Experience in researching and accurately resolving technical subject matter while working under pressure and within time constraints.
MedPro Group’s mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion – built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset – makes MedPro a preferred employer that many call their career home.
General:
MedPro Group is an Equal Opportunity Employer.
