What are the responsibilities and job description for the Customer Service Representative position at JAG Mobile Solutions?
Join Our Team as a Customer Service Representative
Seeking a fulfilling career in customer service with a company that values its employees and offers exceptional benefits? Look no further than JAG Mobile Solutions! We are a prominent supplier in the specialty trailer industry, specializing in upscale products such as restroom and shower trailers, mobile locker rooms, kitchens, and more. Products are distributed globally in 20 countries on 4 continents. JAG has a strong commitment to quality and customer service. At JAG, we prioritize quality over quantity, ensuring that our customers receive top-notch products and service.
Daily Responsibilities
JAG is establishing itself as a leader in the specialty trailer industry by delivering exceptional quality combined with expert workmanship and superior customer service. The JAG management team brings extensive experience in designing, manufacturing, and distributing various types of specialty trailers. The common thread among all our employees is a dedication to total customer satisfaction. JAG collaborates closely with top consumers in the industry to address their unique needs, offering innovative solutions based on personal relationships built on high ethical and moral standards. Our team strives to provide customers with the best products, information, and support available in today's market.
DEI Statement
At JAG Mobile Solutions, we are dedicated to diversity, equity, and inclusion in the workplace. We believe that a diverse team leads to innovative solutions and enhanced customer service. Individuals from all backgrounds are encouraged to apply for our open positions.
EEO Statement
JAG Mobile Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $22 - $27 Hourly
Bonus/Commission: No
Seeking a fulfilling career in customer service with a company that values its employees and offers exceptional benefits? Look no further than JAG Mobile Solutions! We are a prominent supplier in the specialty trailer industry, specializing in upscale products such as restroom and shower trailers, mobile locker rooms, kitchens, and more. Products are distributed globally in 20 countries on 4 continents. JAG has a strong commitment to quality and customer service. At JAG, we prioritize quality over quantity, ensuring that our customers receive top-notch products and service.
Daily Responsibilities
- Maintain strong working relationships and communication directly with the customers and inter-company personnel to confirm production/shipping schedules and ensure on-time deliveries
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
- Closes new accounts by answering telephone, and e-mail inquiries; verifying and entering information.
- Complete special projects and administrative duties as requested
- Support all other duties as required
- 2-3 years Sales, Customer Service or Sales Coordinator experience in B2B sales
- Solid interpersonal and negotiation skills
- Strong written and oral communications skills
- Strong problem-solving skills for resolving complaints
- Proficient in Microsoft Office, Excel, Word, and Outlook
- Bilingual or Multilingual is a plus
JAG is establishing itself as a leader in the specialty trailer industry by delivering exceptional quality combined with expert workmanship and superior customer service. The JAG management team brings extensive experience in designing, manufacturing, and distributing various types of specialty trailers. The common thread among all our employees is a dedication to total customer satisfaction. JAG collaborates closely with top consumers in the industry to address their unique needs, offering innovative solutions based on personal relationships built on high ethical and moral standards. Our team strives to provide customers with the best products, information, and support available in today's market.
DEI Statement
At JAG Mobile Solutions, we are dedicated to diversity, equity, and inclusion in the workplace. We believe that a diverse team leads to innovative solutions and enhanced customer service. Individuals from all backgrounds are encouraged to apply for our open positions.
EEO Statement
JAG Mobile Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $22 - $27 Hourly
Bonus/Commission: No
Salary : $22 - $27