What are the responsibilities and job description for the Service Advisor/Writer position at McGrath Family of Dealerships?
Service Advisor/Writer – McGrath Hyundai
Location: Hiawatha, IA
Schedule: Full-Time | Monday – Saturday
About the Opportunity
McGrath Hyundai in Hiawatha is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we have built a reputation as Eastern Iowa’s trusted name in automotive sales and service by delivering exceptional customer experiences.
This role is ideal for someone who enjoys working with people, thrives in a high-energy environment, and wants to build a long-term career with opportunities for growth and advancement.
Requirements
- Previous Service Advisor or customer-facing experience preferred
- Strong communication and time management skills
- Friendly, organized, and professional demeanor
- Ability to multitask and manage multiple customers and repair orders
- Customer-first mindset with strong problem-solving abilities
- Professional appearance and positive attitude
- Valid driver’s license with a clean driving record
- Willingness to complete a pre-employment background check
What You’ll Do
- Greet and assist customers in the service lane with professionalism and care
- Guide customers through the service process with clear communication and support
- Write and manage repair orders while coordinating with technicians
- Present and sell recommended services and maintenance options
- Maintain consistent communication with customers throughout their visit
- Help ensure a smooth, organized, and productive service department
Physical & Work Environment
- Work performed at a desk and in the service lane
- Moderate noise level typical of a dealership environment
- Frequent movement throughout the dealership
- Occasionally lift or move objects up to 20 pounds
- Regular use of hands and fingers for typing and handling materials
- Clear communication required with customers and team members
What We Offer
- PTO starting Day 1
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- Career growth — 97% of promotions come from within
- Supportive, collaborative, and team-oriented culture
Take the Next Step
If you’re ready to grow your career and make a meaningful impact on the customer experience, apply today to join McGrath Hyundai in Hiawatha.
Get a glimpse of our culture thorough our videos! https://www.youtube.com/watch?v=oqwccPBAt7s
IND3
Salary : $50,000 - $120,000