IT Solution Analyst

This position plays a critical role in supporting the Software Asset Management organization by ensuring the integrity and accuracy of software license entitlements and contract records. The successful candidate will serve as a key operational resource, working cross-functionally with sourcing, legal, and IT teams to maintain comprehensive license data, support renewal processes, and provide analytical insights that drive cost optimization. This role requires a detail-oriented professional who can balance day-to-day operational responsibilities with strategic planning activities, while leveraging software asset management tools to maintain visibility across the entire software portfolio. The position offers the opportunity to directly impact organizational efficiency and cost management through proactive license management and data-driven decision making.

Responsibilities:

• Maintain accurate and up-to-date license entitlement and contract data within the software asset management platform
• Collaborate with sourcing and legal teams to support maintenance renewal processes and ensure timely contract management
• Assist with license true-up activities, reclamation efforts, and de-scoping initiatives to optimize software investments
• Analyze license usage patterns and data to identify potential cost savings and avoidance opportunities
• Support planning and forecasting activities by developing spend forecasts and providing analytical insights
• Respond to ad hoc operational requests and provide timely support to stakeholders across the organization
• Review and interpret end user license agreements to ensure compliance and proper entitlement tracking

Skills:

• Proficiency with software asset management tools such as ServiceNow SAM Pro, Flexera, USU, or similar platforms
• Strong understanding of software licensing models and entitlement management principles
• Ability to read, interpret, and analyze end user license agreements and contract terms
• Advanced analytical skills with the ability to identify trends and opportunities within complex data sets
• Expert-level proficiency in Excel for data analysis and reporting
• Strong presentation skills with the ability to communicate findings effectively to various audiences
• Power BI experience for data visualization and reporting

Previous Experience:

• 5 to 7 years of relevant operational or analyst experience in software asset management, IT operations, or related field
• Demonstrated experience managing software licenses and entitlements in an enterprise environment
• Proven track record of working with software asset management tools and platforms

Qualifications:

• Candidate must be located within designated company territory

This is an exciting opportunity to join a forward-thinking organization that values operational excellence and strategic cost management. You will work in a collaborative environment where your analytical insights and attention to detail will directly contribute to significant cost optimization initiatives. The role offers exposure to enterprise-level software asset management practices and the chance to work with cutting-edge tools while partnering with diverse teams across the organization to drive meaningful business outcomes.