Helpdesk Specialist II (Contract)

Role Overview

We are seeking a hands-on Helpdesk Specialist II to provide deskside IT support in a fast-paced, onsite environment. This role is responsible for device imaging, configuration, deployment, and supporting incident and service requests. The position is highly operational, requiring strong technical skills, customer service, and the ability to manage a structured, schedule-driven workflow.

Key Responsibilities

• Image, configure, and deploy corporate laptops, desktops, and field devices

• Respond to incident and service request tickets through ServiceNow

• Provide walk-up support at onsite service centers

• Troubleshoot hardware, software, and device-related issues

• Prepare and stage devices proactively throughout the day

• Assist with inventory tracking, audits, and device management

• Support scheduled appointments and ad hoc technical requests

• Travel locally to support multiple sites as needed

Work Schedule & Location

• Full-time, onsite position (5 days per week)

• Standard hours: 7:00 AM – 4:00 PM

• Primary reporting location: Lipan Distribution Center (Denver, CO)

• Additional support may be required at a secondary Denver location

• Remote work is not available for this role

Team & Work Environment

• Collaborative deskside and field support team

• Cross-training across deskside and field service responsibilities

• Internal-facing support (no external customers)

• Fast-paced environment with a strong focus on teamwork and accountability

Required Skills & Qualifications

• 5–7 years of helpdesk or deskside support experience (flexible for strong candidates)

• Strong customer service and communication skills

• Proven troubleshooting and problem-solving ability

• Experience imaging and configuring devices in an enterprise environment

• Familiarity with SCCM and Intune strongly preferred

• Experience with ServiceNow is a plus

• Knowledge of iOS devices preferred

• Prior field support experience required

Physical & Travel Requirements

• Ability to lift up to 50 lbs

• Valid driver’s license required

• Reliable transportation required (fleet vehicle may be available)

• Willingness to travel locally between sites

• Expenses reimbursed at cost through vendor system

Ideal Candidate Profile

• Customer-first mindset with a strong sense of ownership

• Positive attitude and professional demeanor

• Strong time management and organizational skills

• Adaptable and comfortable in a dynamic environment

• Self-starter with the ability to work independently and on a team

Interview Process

• Microsoft Teams video interview

• Panel format (3–5 interviewers)

• Behavioral-based questions focused on experience and approach

Contract Details

• Initial contract duration: 12 months

• Potential extension based on business needs

• Additional similar opportunities may become available

Training & Ramp-Up

• Expected ramp-up period: 1–2 months

• Initial training on internal systems, tools, and processes

• Ongoing support from senior technicians and team leads

The closing date for applications for this job posting is 6/5/2026.

Should you require any accommodations in responding to this job posting or at any stage during the application process, kindly e-mail : xcelenergyprogramoffice@magnitglobal.com