What are the responsibilities and job description for the Helpdesk Specialist position at magnit-xcelenergy?
Job Summary:
Join our team as a skilled professional responsible for providing Level 2 helpdesk support. In this role, you will be tasked with addressing intricate inquiries regarding the installation and operation of designated products. Additionally, you will play a crucial role in escalating unresolved issues to Level 3 support. Your primary responsibilities will involve the maintenance, development, and support of personal computers, servers, local and wide area networks, software systems, and data communications technologies.
Responsibilities:
- Provide Level 2 helpdesk support for users
- Address complex questions related to product installation and operation
- Escalate unresolved issues to Level 3 support
- Maintain personal computers and servers
- Develop and support local and wide area networks
- Manage software systems and data communications technologies
Skills:
- Strong problem-solving abilities
- Excellent communication skills
- Proficiency in troubleshooting technical issues
- Ability to work well under pressure
- Detail-oriented approach to tasks
Qualifications:
- Bachelor's degree in Computer Science or related field preferred
- Relevant certifications such as CompTIA A , Network , or Microsoft Certified Systems Administrator (MCSA) are a plus
This is an exciting opportunity for individuals looking to expand their technical expertise in a dynamic environment. Join us in providing essential support services while gaining valuable experience in the field of information technology.
