What are the responsibilities and job description for the Helpdesk Specialist position at magnit-xcelenergy?
Job Summary:
Join our team as a skilled professional responsible for providing Level 2 helpdesk support. You will be the go-to person for addressing more intricate inquiries regarding the installation and operation of assigned products, while efficiently escalating unresolved issues to Level 3 support. Your role will involve maintaining, developing, and supporting personal computers, servers, local and wide area network, software, and data communications technologies. This position may require occasional travel within the metro area.
Responsibilities:
- Provide Level 2 helpdesk support for users
- Address complex questions related to product installation and operation
- Escalate unresolved issues to Level 3 support
- Maintain personal computers, servers, and network infrastructure
- Develop solutions to enhance system performance
- Support software applications and data communications technologies
Skills:
- Strong problem-solving skills
- Excellent communication abilities
- Proficiency in technical troubleshooting
- Knowledge of computer hardware and software systems
- Familiarity with network configurations
Qualifications:
- Bachelor's degree in Computer Science or related field preferred
- Relevant certifications such as CompTIA A or Network are a plus
This is an exciting opportunity to be part of a dynamic team where you can showcase your technical expertise while providing essential support to ensure smooth operations within the organization. Join us in making a difference through technology!
