What are the responsibilities and job description for the Loan Servicing Consultant position at Madison-Davis, LLC?
- Research missing or misapplied loan payments.
- Process loan payment reversals.
- Provide payoff letters.
- Handle customer inquiries or research.
- Assist Lender's to resolve customer complaints or issues.
- Answer incoming customer phone calls.
- Perform maintenance on payment schedules, rates and billing records.
- Set up ACH - AFT records.
- Complete change of address requests.