What are the responsibilities and job description for the Call Center Agent position at LS Solutions?
Customer Support & Member Service Representative
Serve as a primary point of contact for members via phone, email, and chat.
Key Responsibilities
Serve as a primary point of contact for members via phone, email, and chat.
Key Responsibilities
- Handle requests related to account updates, renewals, and billing questions.
- Resolve member concerns or escalate issues when needed.
- Support reporting requests and provide accurate information.
- Maintain accurate CRM records for all interactions and updates.
- Follow privacy and service standards in all communications.
- Strong customer service and communication skills across multiple channels.
- Ability to troubleshoot issues, manage inquiries, and escalate appropriately.
- Detail-oriented with a focus on accurate documentation and CRM data integrity.
- Demonstrated understanding of privacy and compliance expectations.