What are the responsibilities and job description for the Call Center Agent (FT) position at Kris Konstruction?
We are a family owned and operated business with a new call center located in Baldwin, MD!
We are looking for outgoing members to join our team as call center agents!
Call Center Sales Agent Description:
1. Schedule and confirm appointments
2. Answer inbound calls and make outbound calls
3. Provide Customer Service
4. Achieve weekly and monthly quotas
Call Center Target Metrics:
- 45-55 Dials per hour per caller
- 30% conversion from Raw Lead to Set Appointment
- 80% conversion from Set Appointment to Issued Appointment
- 80% Demo Rate on all Issued Appointments
This is an in-office position only. Evening and weekend availability is needed.
Benefits Include:
- Paid vacation days (after 90 days)
- Paid sick days (after 60 days)
- Access to health insurance (after 60 days)
- Simple IRA (after 12 months)
Salary : $18