Forensic Case Manager

JOB TITLE: Forensic Case Manager DATE PREPARED: 6/1/20

SUPERVISORY RESPONSIBILITIES: none DATE UPDATED: 09/09/24

JOB SUMMARY: The Forensic Case Manager works as part of a multidisciplinary team to support and provide case management services for individuals assigned to Forensic Multidisciplinary Team who are returning from or being diverted from placement in a forensic state hospital.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Works closely with the individual the individual’s family, the courts, DCF, Center staff and community agencies to meet individual’s needs and allow him/her to live as independently as possible within the community
• Should forensic hospitalization become necessary, this position remains actively involved in the individual’s care and plans for discharge to the community
• Monitors the progress or lack of progress by individuals and links them to appropriate services
• Completes required Center, DCF, legal, statistical and fiscal documentation in an accurate and timely manner
• Works collaboratively with other members of the team, the FCM assesses strengths, needs, abilities and preferences and assists in the development of a person-centered plan to meet those needs that is also in compliance with court requirements
• Advocates in the individual’s best interest
• Links individual to needed services that are beyond the scope of the program
• Monitors and evaluates service provision and individual’s progress
• Convenes/attends staffing as necessary for assessing and coordinating services for individuals
• Coordinates the discharge of case managed individuals from Jail, Psychiatric Hospital or other community facilities
• Communicate and liaise with the individual, family, court and other service providers outside of the team
• Must be able to document accurately and remain current with all documentation in an electronic health record
• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers

• Conducts a holistic assessment of individual’s living situation every six (6) months and more often when there are significant changes in the individual’s situation
• Based on the assessment, develops a service plan at a minimum of every six (6) months and more often when there are significant changes in the individual’s situation
• Schedules at least one (1) monthly face-to-face contact with each client, preferably in his or her natural living environment for those individuals in the community and quarterly for those in State Hospitals
• Also, with the individual’s permission, involves significant others in individual’s treatment
• Prepares Medication Review Summaries for all individual’s on assigned caseload
• Coordinates the discharge of those individuals hospitalized
• Completes required documentation
• Participates actively in the treatment team process while individuals are hospitalized
• Coordinates court dates, advocates on individual behalf, works closely with the Public Defender, Private Attorneys, State’s Attorney, Judges and DCF to ensure continuity of care, provide monthly statues reports to court for those individuals on Conditional release

• Assist with Transportation as necessary
• Participate consistently in all in-service training programs
• Ability to successfully complete initial and annual Techniques for Effective Aggression Management (TEAM) physical restraint training and verbal de-escalation training as required for position requirements
• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance

• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers
• Willingness to abide by the company’s published rules and regulations
• Any other duties as assigned by Leadership

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
  • Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
  • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
    • Age Specific: Assessment, Interpretation, Interventions, Knowledge, Developmental Stages, Enhancement of Family Involvement
    • Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
    • Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills
    • Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety
    • Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions, Treatment/Service Planning
• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
  • Resourcefulness: Securing and deploying resources effectively and efficiently.
  • Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
  • Drives Results: Consistently achieving results, even under tough circumstances.

KNOWLEDGE AND JOB SKILLS: Must have a working knowledge of billing procedures, requirements for reimbursement and pertinent state regulations. Ability to make clinical and administrative decisions. Ability to develop and maintain community network of resources. Good clinical skills with the ability to make clinical decisions about the individual’s stability are basic. Time management skills are fundamental. Good verbal and written communication skills are vital to this position. Good handwriting and documentation skills are essential. Professional telephone skills are essential. Basic Computer skills are required.

SPECIAL FACTORS: Must be able to meet deadlines. Must be able to travel out of county. It is important for a person in this position to enjoy working with difficult individuals. Must be able to organize and coordinate tasks. Attends clinical supervision with appropriate staff in accordance to Center guidelines. Must have reliable transportation and be willing to drive as a part of their basic job duties. : Patience and high tolerance for frustration is essential. Initiative, dependability and accuracy are important. The ability to analyze situations and mange them in a proactive manner is helpful. Must be able to work with a minimum of direct supervision. Must demonstrate confidence in decision making. Professionalism is fundamental to this position. A desire to travel is necessary.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

EDUCATION & EXPERIENCE:

• Education:
  • Bachelor’s Degree in Human Services or related field required
  • Must receive certification as targeted case manager within six (6) months of hire
• Experience:
  • A minimum of one (1) year experience in behavioral healthcare and/or one (1) year experience in criminal justice
  • Equivalent training and experience on a year-for-year basis in related fields will be considered
• Driving Requirements:
  • Must be Over the age of 21 required
  • Minimum of 5-years driving experience required
  • Possess a Valid FL Driver’s license (within 30 days of hire if currently do not possess)
  • Possess a continuously valid US Driver’s license for the past three years, from date of issue required
  • Safe Driving record required

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.

POSITION CONTENT: This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.