What are the responsibilities and job description for the Customer Service Rep. Floater position at Lifestream Behavioral Center?
- The Customer Service Rep. III – FLOAT assumes full daily clerical operation of the assigned facility. This position FLOATS between assigned facilities as needed for business needs. Coordinates standard operating procedures for the office and maintains a professional atmosphere.
Key Responsibilities:
- Provide outstanding customer service to clients and staff by addressing inquiries and resolving issues in a timely manner.
- Float between different departments as needed, adapting quickly to new environments and tasks.
- Assist in the coordination of client appointments and manage scheduling changes efficiently.
- Maintain accurate records and documentation of client interactions and transactions.
- Support administrative tasks such as filing, data entry, and managing correspondence.
- Collaborate with team members to ensure seamless operations and effective communication across departments.
- Uphold the organization's standards and policies while representing LIFESTREAM BEHAVIORAL CENTER in a professional manner.
- Participate in training sessions and meetings to stay informed about organizational updates and best practices.
- Handle sensitive information with confidentiality and discretion.
- Contribute to a positive and supportive work environment by demonstrating flexibility and a willingness to assist wherever needed.
- High school diploma or equivalent required.
- Associate's degree in a related field preferred.
Required Experience:
- Minimum of One (3) year experience in office setting including the use of computer systems required
- Minimum of Three (5) years’ experience in a medical office setting preferred
- Minimum of One (1) year supervisory experience preferred
Required Skills and Abilities:
- Excellent verbal and written communication skills, with the ability to interact professionally with diverse populations.
- Strong problem-solving abilities and a proactive approach to addressing customer needs.
- Ability to adapt to changing environments and handle stressful situations calmly and effectively.
- Proficiency in using computer systems and software applications, including Microsoft Office Suite.
- Demonstrated ability to work independently as well as collaboratively within a team.
- Strong organizational skills with attention to detail and accuracy in documentation.
LifeStream Benefits
- Health/Dental/Vision Insurance
- Short Term Disability
- Pension Plan
- 403(b)
- PTO (Over 4 weeks your 1st year!)
- Flexible Work Schedules
- Tuition Reimbursement Program
- Free Telehealth Services
- HRSA
- And More!
Important Notice
As part of our hiring process and in compliance with Section 435.04, Florida Statutes, certain positions require a Level 2 background screening. Employment offers are contingent upon meeting applicable requirements. For more details on Level 2 background screening requirements, please visit: Florida Care Provider Background Screening Clearinghouse
LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.