Senior Technical Support Engineer

LHH is currently looking for a Sr. IT Support Engineer to join a fast growing company in Portland. This position will play a key role in helping grow a managed services environment with zero technical debt and the freedom to choose modern tools and workflows. This is a hands-on, high-impact position for someone who enjoys balancing project-based work with advanced troubleshooting and client-facing support. You’ll work across multiple client environments, owning everything from infrastructure improvements and cloud initiatives to complex escalations and technical guidance for the broader team.

Key Responsibilities

• Manage projects and deliver infrastructure, cloud, and security solutions across diverse client environments
• Serve as a senior escalation resource and resolving complex technical issues end to end (e.g., server outages, security incidents)
• Support Microsoft 365, Azure/Entra ID, networking, backups, cloud environments and security tooling
• Tackle system-wide failures, design flaws, and issues requiring code-level intervention or infrastructure changes
• Perform root cause analysis on recurring problems, implement permanent fixes, and maintain the organization’s most critical systems.
• Partner directly with client stakeholders during high-priority or sensitive situations
• Work closely with leadership and sales-aligned technical resources while maintaining ownership of execution and delivery
• Contribute to help desk and reactive support as client volume fluctuates
• Mentor junior engineers and help raise the technical bar across the team
• Follow and help refine SLAs, SOPs, and service standards as the MSP scales

Required Qualifications

• 5 years of experience in IT support in fast paced environments
• Prior experience in a Managed Services Provider (MSP) environment strongly preferred
• Advanced knowledge in firewall, network, and cloud administration
• Proven Tier III troubleshooting and project execution experience
• Experience with ITSM platforms (e.g., ServiceNow, ConnectWise, Jira Service Management)
• Strong working knowledge across Microsoft 365, Active Directory/Entra ID, InTune, OS Devices, and Cisco Meraki
• Experience with endpoint security, MFA, backup, NOC, and disaster recovery solutions
• Solid understanding of networking fundamentals including routers, switches, firewalls, TCP/IP, DNS, and DHCP
• Demonstrated ability to manage multiple priorities across diverse client environments
• Excellent communication, leadership, and customer service skills
• CompTIA certifications are highly preferred

Disclaimer: This is not a C2C/C2H opportunity and only accepting candidates within the US or authorized to work/not needing sponsorship now or in the future.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance