What are the responsibilities and job description for the Program Support Specialist position at LHH?
As the Program Support Specialist, you’ll provide essential research support, facilitate consistent communication with the Housing Program Manager, and ensure prompt responses to applicants and program participants. If you’re organized, proactive, and passionate about service, this role offers the chance to make a tangible difference every day.
What You’ll Do
- Manage calls and emails; greet and assist housing applicants and interested parties with professionalism and care.
- Screen applications for completeness, determine program eligibility, document interactions, and conduct Intake and Assessments (including CDSS applicants).
- Serve as the primary contact for recruiting, retaining, and coordinating with landlords, property management companies, and agents.
- Draft memos, internal documents, and presentations; support Board materials and take/distribute meeting minutes.
- Maintain accurate tracking for participants, supportive services, vendor payments, CalAIM authorizations and billing, and other program data.
- Prepare and submit supportive service requests and vendor payments (e.g., via Microix); distribute payments and maintain supply inventory/purchasing.
- Conduct research as requested; prepare monthly CSAF files, CalAIM authorizations, billing submissions and follow-ups (e.g., Health Net, Molina).
- Assist with event/activity coordination and facilitate tracking for department trainings.
- Keep the Program Manager informed of activities, pending issues, and potential problems.
- Perform other tasks as assigned to support program success.
Minimum Qualifications
- High school diploma or equivalent
- At least 2 years of administrative office experience.
- A minimum of 2 years of case management experience.
- Experience supporting accounting, billing and housing.
- Experience working with nonprofit organizations, community groups, and performance-based government contracts.
- Must be able to pass a Live Scan background check
- Valid California driver’s license (driving is an essential function).
- Clean driving record and eligibility for coverage under organization’s auto policy.
Knowledge, Skills & Abilities
- Understanding of:
- Indian Self-Determination and Education Assistance Act (PL 93-638)
- Title V of the Indian Health Care Improvement Act (PL 94-437)
- Affordable Care Act (PL 111-148)
- Cultural competence and sensitivity to AI/AN cultures and lifestyles.
- Strong written and verbal communication skills with professionalism and empathy.
- Ability to maintain strict confidentiality (HIPAA, HITECH, and other privacy requirements) and exercise sound discretion.
Monday to Friday | 9am - 5pm ONSITE and field work (mileage reimbursed)
Pay: $23-28/hr.
Contract covering for leave
Equal Opportunity Employer/Veterans/Disabled
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Equal Opportunity Employer/Veterans/Disabled
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $23 - $28