What are the responsibilities and job description for the Junior Applications Engineer position at LHH?
LHH Recruitment Solutions is seeking a HYBRID Junior Applications Engineer in Nashville, TN to support the implementation, configuration, and ongoing success of our products and business applications. In this role, you’ll partner with customers and internal teams to troubleshoot issues, translate requirements into solutions, and contribute to documentation and continuous improvement. This is a great opportunity for someone early in their career who enjoys technical problem-solving, learning new systems quickly, and working across teams.
Title: Junior Applications Engineer
Type: Permanent/Direct Hire
Location: Nashville, TN
Schedule: Monday - Friday; Flexible start and end times; HYBRID flexibility
Compensation will vary upon experience:
- Entry: $60,000 - $70,000 annual
- Mid: $75,000 - $85,000 annual
Key Responsibilities
- Provide first-level technical support for application functionality, troubleshooting, and issue resolution
- Respond to questions via ticketing system, email, phone, or virtual meetings
- Reproduce issues, collect logs/details, and escalate to senior engineers as needed
- Track work clearly and consistently in the ticketing system (status, next steps, outcomes)
- Assist with application setup, user access, and environment configuration
- Support product/application implementations, upgrades, and feature rollouts
- Validate configurations and test changes prior to deployment
- Help maintain stable performance by following established standards and procedures
- Gather and clarify user/customer needs and translate into actionable requirements
- Support solution design by mapping workflows and identifying gaps or risks
- Collaborate with product, engineering, and QA teams to deliver practical outcomes
- Create and update user guides, how-to articles, and troubleshooting documentation
- Maintain internal knowledge base content (FAQs, workflows, best practices)
- Assist with training materials and basic end-user enablement sessions
- Document common issues and propose improvements to reduce repeat tickets
- Identify recurring problems and recommend process or system improvements
- Contribute to small enhancements, automation efforts, or reporting as skills grow
- Stay current on product updates, tools, and foundational technologies used by the team
Qualifications
- 0–2 years of experience in application support, technical support, systems, or engineering internship/co-op
- Strong troubleshooting mindset and ability to learn new software quickly
- Clear communication skills (can explain technical concepts to non-technical users)
- Comfortable working with ticketing tools and documenting work thoroughly
- Basic understanding of software/app lifecycle concepts (testing, releases, change control)
- Exposure to SQL basics, APIs, integrations, or scripting is helpful
- Familiarity with cloud platforms
- Understanding of monitoring/logging concepts and basic diagnostic tools
Salary : $60,000 - $70,000