Health Insurance Enrollment Specialist (Georgia Access)

LHH is seeking compassionate and customer-focused professionals to join our team as Health Insurance Enrollment Specialists. In this role, you will help individuals and families understand their health insurance options and successfully enroll in coverage through Georgia Access and other health insurance programs.

This is a mission-driven opportunity focused on improving access to healthcare and supporting underserved communities. Unlike traditional insurance roles, this is not a sales position. There are no cold calls, sales quotas, or commission requirements. Instead, you will serve as a trusted resource, helping consumers navigate coverage options, eligibility requirements, and enrollment processes.

Key Responsibilities

• Educate consumers on health insurance plans, coverage options, and program eligibility
• Assist individuals and families with enrollment through Georgia Access and other health insurance programs
• Guide consumers through applications and required documentation
• Answer questions regarding coverage, benefits, premiums, and enrollment timelines
• Maintain accurate records and update information in internal systems
• Follow up with applicants to ensure timely completion of enrollment requirements
• Provide exceptional customer service while supporting diverse populations
• Stay informed on healthcare coverage guidelines, enrollment policies, and program updates
• Collaborate with team members to ensure positive consumer experiences and successful enrollments

Required Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Strong attention to detail and organizational skills
• Comfortable learning new technology, systems, and processes
• Passion for helping others and improving access to healthcare
• Ability to handle confidential information professionally

Preferred Qualifications

• Experience with Georgia Access, ACA Marketplace plans, Medicaid, Medicare, or health insurance enrollment
• Previous customer service, call center, healthcare, or patient support experience
• Experience assisting individuals with application or eligibility processes
• Bilingual skills are a plus

Licensing Requirement

Candidates must obtain a Life & Health Insurance License within 30 days of accepting an offer.

• Employment cannot begin until licensing requirements are completed
• Licensing exam fees are reimbursed after successful completion
• Ongoing licensing expenses are covered by the company
• Most individuals complete licensing within 2-3 weeks with focused preparation

Why Join Us?

• Opportunity to make a meaningful impact in your community
• Mission-driven work that promotes health equity and healthcare access
• Training, coaching, and ongoing professional development
• Supportive and collaborative team environment

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.