What are the responsibilities and job description for the Data Entry Specialist position at LHH?
LHH is seeking a detail-oriented Data Entry Specialist to support a healthcare team with patient communication, documentation tracking, and insurance-related processes. This role requires strong organizational skills, the ability to multitask, and consistent follow-through in a fast-paced, patient-focused environment.
Key Responsibilities:
- Monitor and respond to incoming communications throughout the day, including:
- Emails
- Voicemails and missed calls
- Internal messages via Microsoft Teams
- Cerner system notifications
- Review and process incoming forms (JotForms) at least twice daily
- Conduct outbound calls to patients to:
- Complete recertifications for ADAP & HICP programs
- Follow up on pending documentation
- Remind patients to update insurance policies or contact navigators
- Maintain and update patient records across multiple systems, including:
- SmartSheets (HICP tracking, enrollment records)
- Excel tracking sheets (loss of contact reporting)
- Continuum systems
- Assist patients with insurance-related tasks, including:
- Updating patient portal access (password resets)
- Creating new accounts for newly enrolled patients
- Coordinate scheduling by:
- Reviewing next-day schedules
- Booking appointments for patients needing ADAP/HICP support or insurance assistance
- Communicating patient needs to the care team in advance
- Support insurance renewal processes by:
- Printing and organizing required documents (Summary of Benefits, insurance cards, premium statements)
- Pulling documentation from internal tracking systems (e.g., SmartSheets)
- Partner with insurance navigators and care teams to ensure timely patient outreach and appointment scheduling
Qualifications:
- Previous experience in data entry, administrative support, or healthcare operations preferred
- Strong attention to detail and ability to manage high volumes of information accurately
- Comfortable working across multiple systems and platforms simultaneously
- Excellent communication skills (phone and written)
- Ability to prioritize tasks and respond to time-sensitive requests throughout the day
- Proficiency in Microsoft Excel, Teams, and general office tools
- Experience with healthcare systems such as Cerner is a plus
Key Skills:
- Data entry & record management
- Patient communication & follow-up
- Multitasking in fast-paced environments
- Organization & time management
- Confidentiality & compliance awareness
Job Type:
- On-Site
- Contract
- Full Time
Salary : $19 - $20