What are the responsibilities and job description for the Customer Service / Order Processor position at LHH?
Customer Service / Order Processor
This role is responsible for managing the entire lifecycle of customer orders, from pre-sale inquiries to post-sale support. The individual will ensure timely, accurate, and courteous service while maintaining company standards for pricing and markups. This position is hybrid after 90 days of training. This position is temp to hire and will pay between $16 and $18.50/hr.
Responsibilities:
- Respond promptly and professionally to customer inquiries regarding products, pricing, and availability.
- Prepare and deliver accurate quotes, applying standard markups as per company guidelines.
- Process customer orders efficiently, ensuring all details are correct and communicated clearly.
- Coordinate with internal teams to confirm inventory, shipping schedules, and delivery timelines.
- Monitor order status and proactively update customers throughout the process.
- Resolve any issues or discrepancies related to orders, billing, or delivery in a timely manner.
- Provide post-sale support, including handling returns, exchanges, and warranty claims.
- Maintain accurate records of customer interactions, quotes, and order details in the system.
- Uphold a high level of customer satisfaction by delivering courteous and solution-oriented service.
Qualifications:
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Proficiency in order management systems and basic Microsoft Office tools.
- Ability to apply pricing guidelines and calculate markups accurately.
- Previous experience in order processing or customer service preferred.
If you are interested in learning more, please apply now.
Salary : $16 - $19