What are the responsibilities and job description for the Customer Relations Specialist position at LHH?
Customer Relations Specialist
LHH Recruitment Solutions is currently seeking a Customer Relations Specialist with 5 years of experience working in a similar role. This is a Direct Hire opportunity, located in Andover, MA.
Responsibilities:
- Manage customer communications via phone and email, providing timely and accurate responses to inquiries regarding orders, pricing, and product information.
- Process and validate orders to ensure accuracy in pricing, quantities, and delivery schedules, while adhering to company policies and customer requirements.
- Perform pricing lookups and adjustments as needed, ensuring compliance with established pricing structures and promotional programs.
- Support distributors and direct accounts by addressing questions, resolving issues, and maintaining strong professional relationships to drive customer satisfaction.
- Troubleshoot and resolve operational challenges related to shipping delays, returns, credits, and ERP system discrepancies, minimizing impact on customers.
- Coordinate with internal teams including logistics, finance, and sales to resolve escalations and ensure seamless order fulfillment.
- Monitor and track order status proactively, providing updates to customers and identifying potential delays before they occur.
- Maintain professionalism under pressure, handling high-volume situations with composure and a customer-first mindset.
- Document and report recurring issues to management for process improvement and enhanced customer experience.
Experience:
- 5 years of Customer Relations experience within manufacturing industry
Employment Type: Direct Hire
Work Site: On-Site
Salary: $28-33/hr
Benefits:
o Medical, dental insurance
o 401(k) plan with employer match
o Paid holidays
o Paid vacation
If you are interested in this role, please Apply Now!
Equal Opportunity Employer/Veterans/Disabled
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Salary : $28 - $33