What are the responsibilities and job description for the Customer Service Specialist position at LHH US?
Customer Service SpecialistLHH Recruitment Solutions is currently seeking a Customer Service Specialist with 3 years of experience working in a similar role. This is a Direct Hire opportunity, located in North Andover, MA. Responsibilities:Serve as the primary point of contact for customer inquiries, providing timely and professional responses via phone and email.Deliver dedicated account management for affiliates and authorized distributors.Manage requests related to shipment tracking, order status, and lead times.Accurately enter and validate customer orders, ensuring all details are correct.Review and release orders after confirming completeness and accuracy.Update existing orders to reflect changes in quantities, delivery dates, or shipping details.Coordinate and process expedited orders when required.Handle compliance documentation requests, such as certificates and declarations.Collaborate with Finance and Sales teams to process credits and pricing adjustments.Triage technical inquiries and escalate to Technical Support when necessary.Experience:3 years of Customer Service experienceEmployment Type: Direct HireWork Site: On-SiteSalary: $28-32/hr Benefits: o Medical, dental insuranceo 401(k) plan with employer matcho Paid holidays o Paid vacationPay Details: $28.00 to $32.00 per hourSearch managed by: Patrick Garron Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary : $28 - $32