What are the responsibilities and job description for the Call Center Representative position at LHH?
We are seeking motivated and customer‑focused Inbound Call Center Representatives to support our client within the financial services/banking industry. This role is responsible for handling inbound and/or outbound customer interactions while delivering high‑quality service in a regulated environment.
Key Responsibilities
- Handle a high volume of inbound and/or outbound calls in a professional and courteous manner
- Assist customers with account inquiries, transactions, product information, and issue resolution
- Accurately document customer interactions and update account information in internal systems
- Adhere to all banking regulations, compliance standards, and data privacy requirements
- Meet or exceed performance metrics related to call quality, customer satisfaction, and productivity
- Escalate complex issues or concerns to supervisors as needed
- Maintain a strong understanding of products, services, and internal processes
- Provide an exceptional customer experience while representing the client’s brand
Qualifications
- 1 year of experience in a call center, customer service, or financial services environment
- Strong verbal communication and active listening skills
- Ability to navigate multiple systems while speaking with customers
- High attention to detail and accuracy
- Comfortable working in a fast‑paced, performance‑driven environment
- Professional, dependable, and customer‑focused
What We Offer
- Medical, Dental, Vision Insurance
- 401k Match
- Competitive compensation and performance incentives
- Comprehensive benefits package
- Career growth opportunities within a stable and growing organization
- Collaborative, customer‑focused culture
Equal Opportunity Employer/Veterans/Disabled
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Salary : $19 - $24