Member Services Coordinator

Job Title: Member Services Coordinator

Department: Admin

Reports to: Director of Member Experience

FLSA Status: Non-Exempt

Pay Range: $22-$28 Hourly (Fulltime Year-Round)

Position Overview
Lahontan Golf Club & Community Association is seeking an enthusiastic and detail-oriented Member Services Coordinator to join our Member Experience team. This full-time, year-round position plays a key role in supporting membership services, member onboarding, communications, and marketing to ensure an exceptional experience for our members and their guests.

Key Responsibilities

Member Support

• Assist with member inquiries – Member Services Department to be a wealth of knowledge about club/community policies, events, happenings, etc.
• Assist members with access to Member portal, mobile app, and reservation systems.
• Field member suggestions, comments, or complaints; forward to the appropriate department and follow up with members as necessary.
• Register guest access to Golf Club facilities, and prepare House Guest packets and temporary guest cards.

Membership Sales

• Assist with amenity tours and general membership inquiries.
• Collect and process new member applications.
• Coordinate membership interviews with Membership Committee.

Member Onboarding & Database Maintenance

• New Homeowner Onboarding:
  • Create/maintain onboarding documents.
  • Ensure new member contact information is accurate/complete.
  • Enroll new members in all systems.
  • Distribute information and ensure new homeowner has appropriate information on gate access, community policies/services, online portal, etc.
  • Inform all departments of property transfer and share new homeowner information.
• New Club Member Onboarding:
  • Maintain secure and accurate individual files for each Club Member.
  • Report new members to the Accounting Department and Administration to initiate proper administration of their membership; ensure initiation fees are collected and that the new member understands privileges and costs.
  • Communicate membership transfers to all departments.
  • Facilitate new member orientation tours and events.
  • Ensure new members have all the tools they need to fully enjoy the club.
• Maintain member databases for LCA & LGC (Website, Jonas, Mailchimp, etc.).

Marketing & Communications

• Member email communications:
  • Weekly emails to members.
  • Monthly community emails.
  • Format all GM & President emails to ensure consistent styling.
• Maintain marketing collateral:
  • LGC brochures, seasonal newsletters, and calendars.
• Promote events to Lahontan members through email campaigns, flyers, push notifications, etc.
• Website & mobile app maintenance:
  • Ensure accurate information on public & private pages.
  • Update website seasonally to reflect current events & operations.
  • Create engaging content that helps members connect with Club life.
• Manage Lahontan’s social media channels.

Public Relations

• Serve as main Lahontan point of contact:
  • Answer inquiries from realtors & potential members.
• Coordinate with realtors to ensure appropriate marketing of Lahontan to potential buyers.
• Organize periodic “Realtor Open Houses” to educate real estate professionals on material changes at Lahontan.

Ideal Candidate Qualifications

• Proficient in Meta Business Suite and Mailchimp (or similar email marketing platform).
• Strong written and verbal communication skills with a polished, professional demeanor.
• Detail-oriented, organized, and able to manage multiple projects simultaneously.
• Creative thinker with an eye for design and brand consistency.
• Comfortable working both independently and as part of a collaborative team.
• Previous experience in hospitality, communications, marketing, or a private club environment preferred.

Salary : $22 - $28