What are the responsibilities and job description for the Technical Root Cause Analysis Engineer - Infotainment & Connectivity Systems position at KPIT?
Job Description
Responsibilities:
Customer-Symptom–Driven Investigation (GIM Focus)
Advanced System-Level Expertise
Along with competitive pay, as a full-time KPIT employee, you are eligible for the following benefits:
Responsibilities:
Customer-Symptom–Driven Investigation (GIM Focus)
- Deep dive customer verbatims to translate symptoms into reproducible technical failure modes.
- Support Red and Yellow GIM investigations with structured technical analysis.
- Group issues by customer symptom to identify systemic root causes.
- Correlate warranty claims with internal fleet data to prioritize high-impact investigations.
- Provide technical clarity in escalation and warroom forums.
- Reproduce customer issues on production vehicles, captive/internal fleet vehicles, and Bench/HIL/VHIL environments.
- Validate software level and build, vehicle configuration and variant coding.
- Instrument vehicles and capture required diagnostic data.
- Capture and analyze CAN/LIN/Ethernet traces, radio and infotainment application logs, Bluetooth/Wi-Fi/cellular connectivity traces, and system crash logs and boot events.
- Ensure traceability to software versions, release timing, and vehicle architecture.
- Correlate warranty claims, IDS/internal fleet complaints, and returned parts behavior.
- Identify patterns across programs to enable read-across closures.
- Lead technical analysis of returned infotainment and connectivity ECUs.
- Extract logs and validate software/configuration levels.
- Perform hardware inspection and electrical validation.
- Compare failed parts to known-good units.
- Coordinate deeper supplier failure analysis when required.
- Determine if issue is hardware defect, software defect, integration/configuration issue, or environmental/usage condition.
- Apply structured methodologies (8D, 5-Why, Fault Tree, etc.).
- Develop hypothesis-driven investigation plans.
- Validate root cause with reproducible evidence.
- Define corrective action validation requirements.
- Ensure closure criteria are met before GIM conclusion.
- Operate effectively in warroom environments.
- Prioritize based on customer impact and warranty exposure.
- Provide structured technical summaries for leadership escalation.
- Identify risks of recurrence prior to SOP and post-SOP.
Advanced System-Level Expertise
- Deep understanding of infotainment and connectivity architecture.
- Strong knowledge of CAN, LIN, Automotive Ethernet, and UDS diagnostics.
- Understanding of OTA update systems and software flashing processes.
- Ability to distinguish hardware vs. software vs. integration root causes.
- Expert log interpretation across multiple domains.
- Strong ability to correlate large data sets to customer impact.
- Comfortable working with incomplete or ambiguous field data.
- Strong analytical mindset under time pressure.
- Vehicle instrumentation and debugging.
- Bench/HIL/VHIL setup and troubleshooting.
- Returned ECU log extraction and validation.
- Electrical fundamentals and diagnostic tools.
- Demonstrated use of 8D, 5-Why, and Fault Tree methodologies.
- Hypothesis-driven debugging approach.
- Evidence-based validation of root cause.
- Strong documentation and traceability discipline.
- Drives cross-functional alignment without direct authority.
- Challenges assumptions with data.
- Escalates risks clearly and early.
- Communicates complex technical issues concisely to leadership.
Along with competitive pay, as a full-time KPIT employee, you are eligible for the following benefits:
- Geo Blue PPO and HSA plan.
- MetLife – Dental and Vision plan.
- Healthcare and Dependent care flexible spending account(FSA).
- 401k with employer match.
- Company-paid Basic Life and Long-term disability insurance.
- Voluntary benefits include Critical Illness, Hospital indemnity, accident insurance, theft, and legal service.
- Employee Assistance Program.
- Paid Holidays.
- Employee discounts and perks.
- Gym benefit