Account Supervisor

Get to Know Us

Join a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world. With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence.

Our Culture

People and technology drive our success. We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee’s role in our success. Our focus on customer satisfaction and innovation ensures that every team member’s contributions are both meaningful and rewarding. We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow.

Position Summary

The Account Supervisor is responsible for interfacing with the customer electronic data management of ISF filings with US Customs, international documentation, Customs entries and customer service. Work with the Harmonized Tariff Schedule, and other governmental agencies and regulations. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.           

Key Responsibilities 

• Track incoming shipments and advise importers of any delays/discrepancies.
• Coordinate delivery with importer, cut delivery order and dispatch to trucker 
• Check importer's account receivables status to see if they have overdue invoices and notify and appropriate party, JSC sales person or importer that money is due.  
• Process billing invoice. 
• Act as a liaison between the Import/customer and John S. Connor, Inc.
• Keep both entities fully informed of any pertinent information that may affect the relationship between the two.
• Any other duties as assigned by manager

Education

• High school diploma or equivalent required

Experience

• Prior experience in vessel operations, port agency, or maritime logistics preferred but not required
• Need to be able to type, handle a computer and the internet programs offered by the company to its customers.  Use a calculator, fax machine, copier, multi-use telephone, e-mail scanner and other office machinery.  Must be able to size up situations quickly, determine the best possible solution to the problem.  If need be, if no solution comes to mind, be able to recognized this reality and ask for advise and help.

Skills and Abilities

• Ability to type, handle a computer and the internet programs offered by the company to its customers
• Ability to use a calculator, fax machine, copier, multi-use telephone, email scanner, and other office machinery
• Strong organizational and communication skills
• Ability to manage multiple stakeholders and time-sensitive operations effectively

Why Join Us?

We are a leader in global logistics and customs brokerage. As a vital player in the supply chain, we ensure our clients' shipments meet all requirements, facilitating smooth import/export operations. Join a collaborative and dynamic team in a role that offers exposure to various facets of logistics and maritime operations.

As a team member, you have access to the following benefits and compensation packages:

• Salary Range: $60,000 to $70,000 (depending on skills and experience) 
• Hybrid work flexibility (on office, working from home, and travel to client sites, sales meetings, conferences, etc.)
• Comprehensive medical, dental, and vision coverage
• HSA, FSA, and HRA options
• Company-paid life and disability insurance
• Voluntary insurance offerings for employee and dependents
• 401(k) with employer matching
• Paid Vacation, Paid Time Off (PTO), and Holidays
• Educational Assistance Programs
• Recognition and reward programs
• Commitment to a supportive and inclusive work environment

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. We are a smoke and drug-free workplace and ADA-compliant as applicable.

If you require reasonable accommodations during the application or interview process, please contact us to request assistance.

Salary : $60,000 - $70,000