What are the responsibilities and job description for the Associate Director, Vendor Management (Patient Support Operations) position at JMD Technologies Inc.?
Title: Associate Director, Vendor Management (Patient Support Operations)
Location: Boston, MA (Hybrid – Seaport)
Employment Type: Contract (12 Months)
Status: Accepting Candidates
About the role
Join a Patient Support Operations & Vendor Management team supporting patient access and patient support programs across specialty and rare disease therapeutic areas. This role focuses on vendor strategy, operational oversight, performance management, and cross-functional collaboration supporting patient-facing programs and services.
The ideal candidate will have strong experience managing patient support vendors within pharmaceutical or healthcare environments, including hub services, reimbursement support, patient access programs, and operational transformation initiatives.
Key Responsibilities
- Lead day-to-day and strategic oversight of vendors supporting patient support programs
- Manage vendor governance activities including:
- Business reviews
- Performance scorecards
- Escalation management
- SLA/KPI oversight
- Ensure vendors operate in alignment with contractual, compliance, operational, and quality expectations
- Support vendor onboarding, transitions, optimization, and operational improvement initiatives
- Monitor and report on operational KPIs, SLAs, and vendor performance metrics
- Identify operational gaps, risks, and process inefficiencies and drive corrective action plans
- Partner cross-functionally with:
- Patient Services
- Market Access
- Compliance
- Legal
- Finance
- Commercial
- Medical Affairs
- Procurement
- • Support implementation of new patient support programs and vendor-related initiatives
- • Assist with contract, budget, and financial management activities
- • Lead vendor-related operational and transformation projects
- • Support audit readiness, risk management, and compliance oversight activities
- • Drive continuous improvement initiatives focused on patient experience and operational excellence
Qualifications
- Bachelor’s degree in Business, Healthcare Administration, Life Sciences, or related field
- 8 years of experience in vendor management, patient support operations, market access, specialty pharmacy, reimbursement support, or related pharmaceutical/healthcare operations
- Strong experience managing third-party vendors within regulated healthcare or pharmaceutical environments
- Strong knowledge of patient support operations including:
- Hub services
- Reimbursement support
- Access services
- Patient engagement models
- Experience supporting vendor transitions, operational transformation, or program launch initiatives
- 3 years of project leadership or cross-functional leadership experience
- Experience developing and monitoring:
- KPIs
- SLAs
- Vendor scorecards
- Strong stakeholder management, negotiation, and communication skills
- Strong analytical and operational problem-solving abilities
- Ability to manage multiple priorities within fast-paced environments
Preferred Qualifications
- MBA, MPH, or advanced degree preferred
- Experience supporting rare disease or specialty therapeutics programs
- Experience supporting patient support hubs or specialty pharmacy programs
- Familiarity with healthcare compliance and regulatory requirements related to patient services
- Experience leading vendor optimization and operational improvement initiatives
Compensation
- Estimated hourly range: $80–$90/hr (W-2)
- Final rate will be based on skills, experience, and interview results.
- Work Schedule: Hybrid – 3 days onsite in Boston Seaport office
- Contract Duration: 12 Months
Salary : $80 - $90