Enrollment Customer Service Representative

Title: Enrollment Customer Service Representative

Client: State Department
Location: Bronx, NY 10458

Duration: 12 months
Schedule: Mon-Frid (8 am- 4pm or 9 am-5 pm)

Temporary Position – Family Welcome Center Enrollment Representative

Job Description:

• In response to the post-COVID-19 decline in NYC public school enrollment, client is launching a strategic outreach campaign to re-engage families and attract new students.
• The Family Welcome Center Enrollment Representative plays a key role in this initiative by supporting families with enrollment and admissions, providing high-quality customer service, and assisting with outreach efforts.

Responsibilities:

• Respond to family inquiries via phone and email, schedule appointments and document interactions.
• Assist with student registration under supervisor guidance.
• Conduct targeted robocalls to promote enrollment and share resources.
• Collect and manage family contact information, including preferred languages.
• Support virtual and in-person admissions events.
• Provide accurate and timely admissions information to families.
• Deliver excellent customer service in all interactions.
• Participate in outreach efforts and present information to community groups.
• Assist in student enrollment workshops and sessions.
• Collaborate with the communications team to develop outreach materials.
• Input data into DOE systems (ATS, Service Cloud, MySchools).
• Adhere to Chancellor's Regulations A101 and uphold ethical standards.

Qualification Requirements

Minimum Requirements:

• Bachelor's degree 2 years of relevant community work experience
• OR
• High school diploma 6 years of relevant community work experience

OR

• Equivalent combination of education and experience (minimum 1 year of relevant experience required)

Preferred Qualifications:

• Experience in educational settings or with the DOE
• Ability to thrive in fast-paced, time-sensitive environments
• Willingness to travel across NYC
• Strong commitment to customer service
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Excel, Outlook, Office 365, Teams)
• Strong interpersonal and organizational skills
• Bilingual proficiency in one or more of the following:
• Spanish, Chinese (Cantonese/Mandarin), Arabic, Bengali, French, Haitian Creole, Korean, Russian, Urdu
• History of excellent attendance and punctuality

Job Type: Contract

Pay: $20.00 - $21.00 per hour

Experience:

• Customer support: 2 years (Required)
• Data entry: 2 years (Required)
• Cash handling: 2 years (Required)
• Microsoft Office Suite : 2 years (Preferred)

Work Location: In person

Salary : $20 - $21