What are the responsibilities and job description for the Customer Service Representative (CSR) position at FF Inc?
Customer Service Representative
Location: New York, NY
Employment Type: Full-Time
About The Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: email communication,communication skills,sales orientation,time management,crm systems,customer relationship management,customer,sales skills,tech-savvy,customer service,crm software,product knowledge,organizing operations,basic computer skills,sales,team collaboration,relationship-building,technology navigation,problem solving,organizational skills,computer skills,problem-solving skills,collaboration,basic computer proficiency,persuasive conversations,organization,interpersonal skills,email,persuasive conversation,collaborative teamwork,teamwork,tech-savviness,problem-solving,excellent communication skills,active listening,calm demeanor,crm proficiency,basic,troubleshooting,ownership,customer service skills,solution-oriented demeanor,persuasion,adaptability,computer proficiency,customer relationship management (crm),communication,relationship building,customer interaction,customer engagement,listening,crm navigation,technical troubleshooting,listening skills
Location: New York, NY
Employment Type: Full-Time
About The Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
- Greet customers and provide accurate, friendly assistance in person or over the phone
- Answer questions about products, services, policies, and account information
- Help resolve customer concerns and escalate issues when needed
- Process transactions, orders, payments, or account updates (based on company needs)
- Maintain a clean, organized workspace and uphold company service standards
- Document customer interactions in the CRM or system accurately
- Support team members with daily tasks, administrative duties, and customer follow-up
- Contribute to meeting service goals, quality standards, and team performance metrics
- Strong verbal communication and interpersonal skills
- Friendly, patient, and professional demeanor
- Ability to handle customer concerns with problem-solving and empathy
- Basic computer and data-entry skills
- Strong time-management and reliability — consistent attendance is essential
- Prior customer service, retail, call center, or hospitality experience is preferred but not required
- Ability to work a full-time schedule (40 hours per week)
- Competitive pay bonus structure (if applicable)
- Comprehensive training to set you up for success
- Opportunities for advancement into senior roles
- Supportive, team-oriented environment
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: email communication,communication skills,sales orientation,time management,crm systems,customer relationship management,customer,sales skills,tech-savvy,customer service,crm software,product knowledge,organizing operations,basic computer skills,sales,team collaboration,relationship-building,technology navigation,problem solving,organizational skills,computer skills,problem-solving skills,collaboration,basic computer proficiency,persuasive conversations,organization,interpersonal skills,email,persuasive conversation,collaborative teamwork,teamwork,tech-savviness,problem-solving,excellent communication skills,active listening,calm demeanor,crm proficiency,basic,troubleshooting,ownership,customer service skills,solution-oriented demeanor,persuasion,adaptability,computer proficiency,customer relationship management (crm),communication,relationship building,customer interaction,customer engagement,listening,crm navigation,technical troubleshooting,listening skills
Salary : $50,000 - $65,000