What are the responsibilities and job description for the Commercial Customer Service Representative position at Anticimex North America?
Job Description:
Call Center - Commercial Customer Service Representative
Location: Buchanan, NY
Reports to: Contact Center Manager
Pay: $21 - $23/hr
Position Overview
The JP McHale Commercial Customer Service Representative will handle commercial customer inquiries through phone, email, and chat. They are organized, levelheaded, and patient with the ability to multi-task. Must be motivated, computer literate, highly organized with great follow-up skills.
The job involves answering inbound phone calls, scheduling appointments, calming clients, and following up with clients and technicians. Daily there is an average of 20-30 calls and 40-60 emails per agent.
POSITION RESPONSIBILITIES
- Answer client questions via phone calls, email, and chat.
- Schedule/Reschedule client service appointments.
- Verification of correct client account information.
- Handle “Alerts” sent by Technicians on client accounts.
- Collect payment on accounts with balances.
- Process additional client work requests.
- Schedule new client Intensive services.
- Escalate client issues/concerns to management.
- Be available for On-Call weekend hours as needed.
- Resolve issues with clients.
- Assess clients needs and recommend products and services.
- Maintain proficiency in all organizational safe working policies and practices.
- Performs miscellaneous job-related duties as assigned.
ESSENTIAL EXPERIENCE, EDUCATION, AND SKILLS REQUIRED
- Associate degree
- Previous Call Center experience a plus
- Experience with PestPac Software a plus
- Background in Pest Control, Termite, and/or Wildlife control a plus
- Knowledge of the 5 boroughs and transit system is required
- Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
- Knowledgeable about company’s products and services, and customer-related policies.
- Strong communications skills.
- Organizational skills, ability to multitask.
- Strong problem solving and solution identification.
- Ability to collaborate with all departments and employees within the organization.
- Strong customer service skills.
- Work Independently within a group.
Why work for JP McHale Pest Management?
We offer:
HEALTH BENEFITS
- Medical, dental and vision coverage
- Company-paid life insurance
- Company-paid short-term disability
- Optional supplemental benefits
- Enrollment eligibility begins first of the month following date of hire
FINANCIAL ASSURANCE
- 401(k) plan with company match
- Weekly pay
- Convenient direct paycheck deposit
- Team Member reward and recognition program
AND MORE
- Eight (8) paid holidays
- Paid Time Off
- Team Member referral bonuses
- Opportunities to participate in community events
At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!
**Equal Opportunity Employer**
** We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. **
Salary : $21 - $23